smartrikeReviews of smartrike.com

We bought a smarTrike Breeze for our 2 year old grandson a few weeks ago. On coming to assemble it last Monday we got completely stuck, being unable to assemble the handlebars/front wheel sections to make them connect & turn together. I emailed Customer Support the same day & from previous experience with other companies was not hopeful of a reply in the foreseeable future. To our delight we received an email from Shane the following morning acknowledging the problem & seeking more info & a video of the problem. This was sent straightaway & Shane responded the following morning with a short video clearly demonstrating the correct process. This arrived whilst l was out and when l got home my wife had completed the process in no time. Many thanks to Shane for a prompt and efficient response to our problem which was resolved in a couple of days.

Got the smartrike Breeze tricycle as a gift from our neighbors for our 1 year old. Unfortunately I made a mistake on building it by my own doing and broke the front wheel. Aya at the support center immediately got me going by sending the replacement part without much hassle. Great fast support and was able to finish building the bike and my son loves it!!

If I could I would give 10 stars to Mace! I Am amazed about Mace’s customer service. Absolutely amazing! Thank you so much for the help to figuring out what is wrong with our item and finding the solution so fast. Basically Mace has turned my horrible second hand shopping to be the best experience with SmartTrike !

Hello, my name is Connie and I live in Chile, South America. I recently had an excelent service from the custumer support and wanted to share my experience. We bought the smrtrike model SRT7 a couple of years ago but lost the footrest and of course our receipt. In my country they don't sell replacements so I asked directly to the customer service if by any chance I could buy the replacement. They not only solve my problem by sending me the replecament for free but also gave me an excellent service solving my doubts. 5 stars for sure! Hope the store can set out a warehouse or franchise in my country.

Needed some spare parts.Ira the Customer Services agent was very helpful in getting the parts sorted and delivered.Polite and Considerate a credit to the company.

Great customer service, super helpful in resolving my issue, thanks very much

We received a Smartrike as a Christmas gift from my brother in law. It was brand new and shipped directly from the company to us. It’s been such a piece of junk that I told my husband to please get it out of the house and put it out with the bulk trash. The wheels lock randomly when you’re walking and it’s impossible to unlock with your feet or even hands. It takes so much force and it will lock over and over randomly when you’re walking. I used it a few times but when I’m out alone with the baby and it locks I have to carry a heavy baby and a heavy tricycle home because I can’t unlock it. It’s a horrible quality. Not sure how this company is in business selling something that cannot be used.

Excelente atención al cliente. Compramos un smarTrike para mi sobrina cuando tenia 1 año, le encanta y fuimos adaptandolo según crecía, es genial este triciclo. Nuestra pega fue que cuando quisimos ponerle los pedales a la rueda no los encontramos, asi que nos pusimos en contacto con su servicio técnico y todo fue excelente, el trato, la rapidez y el resultado Muchas gracias, ahora mi sobrina podrá seguir disfrutando de su gran producto