shelicca D.
Terrible
This was one of the worst ordering experiences of my life with completely unhelpful customer service. They stated in my order confirmation that it takes 3-5 business days to ship and it would require an adult signature upon delivery and they’d send shipping information shortly. Well, I never got a shipping email and after I sat around my house waiting for delivery for almost 2 weeks I decided to call the customer service phone number provided on their website... TURNS OUT it’s just a call center that only deals with warranty issues. They have no phone number to speak to anyone to help with actual customer service issues. When someone finally responded via email they spent several days trying to deflect blame and trying to make it seem like I had put in the wrong mailing address or something even though I sent screen shots of the confirmation order emails and invoice with my correct information. Totally unprofessional, they shockingly gave me a refund after not being able to push blame on anyone but themselves for sending my order to someone else but they refused to send me what I ordered even though they messed up! Spent almost a month total trying to communicate with these imbeciles. ORDER FROM SOMEWHERE ELSE, they don’t even do business in this country. The unhelpful warranty people admitted that the people in charge or actual orders are from “over seas” AKA CHINA. This company sucks, don’t waste your time or money
Response from smartrikeJan 27, 2021
Hello Shellica, We apologize for the experience you have had with our company thus far. If you require our further assistance at any point, our Customer Experience team is happy to be at your service. Regards, the smarTrike team