smartrikeReviews of smartrike.com

I would like to give a huge thank you to Ira Kors for her outstanding customer service! She truly went above and beyond to help me. Ira was incredibly kind, polite, extremely fast to respond, and made sure I received the absolute best service possible. Thank you so much, Ira, for your dedication and support!

This scooter is very dangerous; our grandson doesn't dare to ride it anymore. The handlebar has a little lever at the bottom that's supposed to fold the scooter. This lever often pops out on its own, causing the handlebar to fold while riding, and our grandson has fallen several times because of it. The store supposedly fixed it, but this still keeps happening.

Avoid at all costs. The trike is extremely difficult to unfold despite following their online instruction vid. It often gets stuck even if you are trying to pull it out swiftly. When contacting the company they insist there’s nothing wrong. The product doesn’t meet expectations or reasonable quality. Don’t waste your money. EDIT: I purchased a smarTrike from a retailer and found that the trike was extremely difficult to unfold. As this is something that needs to be used regularly with a young child, it became very frustrating. I contacted smarTrike directly for assistance and provided the information they requested. Unfortunately, despite contacting them, I was not able to get the issue resolved through smarTrike. The retailer I purchased the trike from ultimately stepped in and provided me with a full refund, which I appreciate. I have updated this review because smarTrike has now responded here saying they would like to look into the matter and work with me on a solution. I want to clarify that I had already contacted smarTrike about the issue, but the eventual resolution and refund came from the retailer, not smarTrike.

*Problems folding out* Updated review after my experience with customer service. The manual for my product wasn’t helpful when it comes to folding it up and down as shows inaccurate instructions. Customer service was prompt to email back however customer service over the phone was unhelpful. I was sent a video on how to do it via email but it definitely isn’t as seamless for folding up and down as the video makes it out to be, just be wary if purchasing specifically to travel.

I wish I had never bought this scooter. One of the wheels was faulty when I received it, and even after months of waiting and following up, nothing has been solved. Their customer service is unprofessional and disrespectful — they truly don’t value their customers.

We are so grateful to Ira from SmarTrike for all her help and the effort she put into our case. We had some issues with the Australian distributor, which caused delays, and sadly the stroller didn’t arrive in time for our little one’s birthday. But thanks to Ira’s persistence and great customer care, everything was resolved smoothly, and the stroller arrived not on the Birthday but the very next day. The product itself is fantastic – lightweight, compact, and perfect for travelling with a toddler. Our little one loves sitting in it and we love how easy it is to fold and carry.

I cannot speak highly enough of the incredible customer service I received from SmarTrike, and in particular from Ira Kors. From the very first interaction, Ira was friendly, professional, and went out of her way to ensure my concerns were addressed quickly and with genuine care. She kept me updated at every step, offered practical solutions, and made the whole process so easy and stress-free. It’s rare to come across someone so dedicated to customer satisfaction, and Ira truly went above and beyond to help me. Thank you, Ira, and thank you SmarTrike — you’ve absolutely earned my loyalty and recommendation! (Louisa M, New Zealand)

I bought an open box smartrike breeze 3 trikes for my toddler, the 3 trikes was attractive, colourful, well made and easy to put together but it was missing the nuts to keep the rear wheels in place. I directly contacted smartrike customer service and asked for their help to get the missing part. Mace Vallo, a super customer support person took care of my issue, he asked more details and photos for the issue and he followed up with their warehouse, he reverted to me not to say that he found the missing part but surprisingly to inform me that he had already shipped the part to my address in Canada and provided the DHL tracking #. The part was received and was perfect fit. Thank you smartrike, thank you Mace because you made my toddler happy.