SimplehumanReviews of simplehuman.com

I had a problem with the plastic internal bin so contacted their customer service dept. I received an email within 24 hours and less than 3 days later they had replaced the whole bin! I have to say that their customer service was outstanding, I just expected to get a replacement internal bin but no, they sent me the whole unit. Excellent service all round.

Appalling customer service. The website boasts outstanding customer service free returns etc etc. In practice this means a grumpy woman without basic manners declining to honour the free return policy. Avoid!

I have a SimpleHuman sensor mirror. I purchased it directly from their website. It worked well for a few months, then stopped charging correctly using their charger. I submitted a help ticket and they sent me the canned response - enter SN... I purchased it from them! when i submitted the ticket I entered the information. They asked me for a video of the issue. Their website does not accept videos of a size I can upload - even when I lower the resolution and cut down duration of videos on my phone. Their help desk is awful and I will NEVER purchase a sensor mirror for them again!

Don’t fall for their 10 years warranty. Especially their “steel or brushed” finish. They rust from the inside and the clear coat will peel in less than 1 year. My garage bin experienced that issue and they denied any warranty replacement even though I told them this is QC issue. They kept sending me the same text book response “it’s normal for it to rust, discoloring and peel”. It’s so pathetic if they consider this to be normal for such “premium brand for premium price”. They know their products have this issue so they baked it into their warranty T&C to deny any claims related to it. I had the intention to purchase another bin but because of this experience, I did not purchase another bin. You are better off getting an off brand for a lot cheaper. I do not recommend this brand, not for this price and service.

Purchased four touchless soap dispensers. After four years, two no longer hold a charge and are useless. For the price paid, definitely not worth buying and a total waste of money. I do not recommend.

I have bought many products through the years. One in particular was a dishrack with a plastic part that broke. It has since been discontinued. I wrote customer service. They told me it was out of warranty. The website says, "We use the best materials and solid engineering so our products will last in tough environments like your home — for years. We stand by our products. If something goes wrong, we do our best to help solve the problem." Obviously not true, as my email was first answered by A.I. 3 days later, I got another response saying the product was no longer covered. Even though I had purchased 3 of them. The least they could have done is provide a substantial discount for a future purchase. Instead, they offered nothing. I will never buy from them again.

Not happy with this company. I purchase a $110 black stainless dish rack. Within a few months the black color started peeling off. I submitted a warranty claim only to be denied stating that "normal wear and tear" is not covered. How is peeling PAINT on a $110 dish rack in just two months considered "normal wear and tear"? Not in my world.....nor will there be anymore Simple Human purchases in my world!

Have 2 simple human soap dispensers. Don't buy their product. The charging cable crapped out, BOTH of them. I requested to purchase a replacement and they don't sell them. I said it's fine that it's not under warranty, I'll pay! But nope. My soap dispensers are effectively paper weights. Wasteful product!! No replacement cords.