SimplehumanReviews of simplehuman.com

I am extremely disappointed with the Sensor Pump Duo & my recent experience with customer support. I spent over an hour working with customer support regarding an issue with my Sensor Pump Duo. One of the pumps continues to function properly, while the other will neither charge nor dispense soap. Simplehuman will not replace the defective pump and is only offering a 20% discount toward the purchase of a new dispenser. Frankly, I find this response unacceptable. Given the premium price of Simplehuman products, customers should reasonably expect them to last significantly longer than two years. Offering a discount on a replacement rather than standing behind a product that has prematurely failed does little to inspire confidence in the brand. Furthermore, this is not the first time I have had issues involving rechargeable Simplehuman products. If these products are prone to failure shortly after the warranty expires, that raises serious concerns about their reliability and long-term value. Why would I invest in another Simplehuman dispenser when my experience suggests that the company is unwilling to support its products once they stop working? As a loyal customer who paid a premium for quality, I expected better.

Mirror went faulty after 6 months but it was within the warranty period. Simplehuman made the whole warranty process quick and painless. Big fan of the quality so I still highly recommend it as their customer support is super helpful.

DO NOT BUY their Overpriced product with cheap electronics in the Sensor liquid soap dispenser (the premium one) which was just over a year old, meets the 2-year warranty. It stopped dispensing despite being charged and not clogged. I emailed the invoice proof and described the issue. A week later, Customer service emailed back a copy paste reply “try this and try that”. It worked and unit sputtered a bit of soap for one second. But it failed to work despite their “hack tip”. When I replied to their email, I get no reply For a couple of weeks. I send another email conveying that the earlier tip to fix did not hold up. I also wrote that their non responsiveness is an indication of poor customer service for warrantied products, and that I am about to buy a competitor product. Still a couple weeks go by, no response. I emailed two more emails, no response. BEWARE of their luxury looks but cheap construct and APPALLING lack of care for their customers. DO NOT BE TEMPTED TO BUY - see loads of Amazon reviews about Simple Human faulty sensor soap dispenser

I was given a Simple Human touchless soap dispenser as a gift. Right out front f the box, brand new, it did not work. Tried to charge unit, but still does not work. Called Simple Human and was told unit is out of warranty. Terrible product-do not buy!!!

Quality of simplehuman products is awful now. Lots of cheap plastic that degrades with age. Customer service is awful as well. I own trash bins, pet food containers, dish racks, etc. None of their products last.

Warnung,Ich habe den Schminkspiegel gekauft und eine mangelbehaftete Ware bekommen. Auf meine dahingehende Kontaktaufnahme mit Fotos etc an die offizielle supportadresse mit der Endung .com habe ich keine Rückmeldung erhalten. Daraufhin habe ich Paypal kontaktiert und den Käuferschutz beantragt. Dann plötzlich kontaktiert mich simpelhuman über eine andere E-Mail-Adresse. Simplehuman textete mich anschließend mit einer Vielzahl von verwirrenden manipulativen E-Mails zu, bis ich die Notbremse zog und androhte Paypal diesen Schriftverkehr weiterzuleiten. Es kam mir zwischenzeitlich vor, als hätte mir eine bewusst manipulative ki die E-Mails geschrieben, um den Kunden mürbe zu machen. Die Sache ist noch nicht abgeschlossen.. Ich bleib am Ball

I received a box of defective compost bin liners. Simple issue, low cost for them to replace. Sent a clear photo comparing the defective liners with my other, non-defective box that I bought at the same time. They asked for more photos. I sent more. This time, the reply came from "SimpleHuman AI" and was LESS useful than if they had just sent an automated reply saying customer service isn't available now and will respond in X amount of time. The bot did not understand the problem and asked for information I had already provided. It thought I was asking about liner/bin compatibility. Why am I paying premium prices for them to provide a chatbot instead of customer support staff? Over a maybe $20 issue, counting shipping, they've failed to earn my future business for any of their expensive products - and I've bought quite a few in the past.

Had a Simple Human trash can 5 years old. Contacted customer service about the rod on the trash can that no longer controlled pedal to open, and I thought they could send replacement parts. No, they sent me a brand-new trash can. All I had to show was my receipt. Amazing company. Cost a little more, but you're getting a quality product with a great warranty.