SimplehumanDay to day life has room for improvement. That was our basic thinking when we founded Simplehuman in 2000. Our mission is to bring high-performance innovation to basic but essential tasks in our daily routine. We call our products tools for efficient living.
Simplehuman (simplehuman.com) has 301 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Vincent
by far the worst customer experience, product are very pricy and awful quality, failing numerous times inside or outside the warranty, now my sensor pump have failed again after warranty (it was already a warranty replacement...) and the customer service is telling me stay aware of our new discount to buy a new one this is a complete joke, stay away from this company at all cost
C J.
Just trying to shop the website which doesn’t work on iPad and the customer support form requires personal info including phone number for a mere inquiry. Awful customer service and website. Will not purchase anything from them ever again. Do not trust.
Sue L.
Do not waste your money on the SimpleHuman soap sensor pump. If you do not use multiple times per day it will clog up the pump and the company does not stand by their products once the warranty runs out. Of course, I bought the $68+ matte gold sensor pump and it was in my powder room and was the least out of 4 to get used. Naturally the pump clogged and it burned out. SimpleHuman does not want to carry replacement parts because they want to suck another $68++ from you. I’m sticking to the hand soap pump which is more reliable, refillable and costs a fraction of the price. So what if I have to push the pump down, at least it will work. Oh and just try finding a phone number for customer support on their website. They don’t want to help you.
Charles C.
J'ai deux distributeur à savon de la marque Simplehuman et ceux-ci sont tombés en panne à quelques mois d'intervalle et bien sur après la durée de la garantie, le premier 2 mois après les deux ans et le deuxième 6 mois après. J'ai effectué toutes les manipulations recommandées sur le site de la marque et aucun retour à la normal. j'ai contacté le SAV qui m'a proposé un bon d'achat sur le site de 15%, ils m'ont également indiqué que l'appareil n'était pas réparable. 90€ le distributeur de savon pour un fonctionnement de 2 ans et quelques mois ca fait cher le lavage des mains, je me retrouve maintenant avec plusieurs litres de savon simplehuman mais plus rien pour le distribuer ! Merci Simplehuman de fabriquer de jolies produits non réparables avec une durée de vie très courte.
Bulldog M.
Horrible scam of a company don’t waste your money.
Jamie M.
I accidentally dropped and cracked one of the acrylic cylinders for my three-reservoir shower dispenser. Instead of having the ‘part’ available to purchase, they are making me purchase an entirely new unit. That’s just wrong. And this is exactly how brands loose market share and fade into oblivion…
DIANA H.
Less than a zero. They will not help you replace parts that are broken. They just want you to pay another $200-300 per garbage can. I have 5 of the newer metal cans and still have 3 of the old plastic styles as well. I have the mirror and the shower caddy’s. I will be throwing them all away and buying ANYTHING else. Hanging trash bags off a handle in my kitchen would be better than using this trash anymore. The customer service is atrocious! They literally won’t sell me the part o need and won’t help me without tracking my purchases from 5yrs ago. I’m sorry, but who keeps receipts from years ago?! Ridiculous non existent customer service. Won’t spend another dime on any of their garbage.
figmatcha
Really good after sale support. Got my cordless cosmetic mirror 8 months ago and had charging issue. I called their support and they sent me a new replacement on 2nd day delivery! Very happy about the service.
