SimplehumanReviews of simplehuman.com

Absolute horrible customer service. My garbage can never made it to me. It has been stuck missing at a FedEx facility somewhere. I have tried for over a week to get a refund. Chat Service is non existent.....emails are non existent.....No phone number to contact anyone. I disputed the charge on my credit card to finally get the money back. I can't comment on the product because I never received it. Ordered through another company and am hoping to receive it in the next 2 days. Don't waste your time with this company.

I will start off by saying the product is great! Their Customer Service is the worst I’ve ever experienced. I purchased 3 trash cans of which 2 were damaged. I had no idea what I was in for. They’re only available via email/text and have a 24 hour response time (that’s a lie). After approximately a week I was able to exchange emails with Michelle (I have no clue how she works Customer Service) including the images of the damages. She sent me the link to do the returns. This part is partially my fault. Because I had one order, when I went through the return process it generated only one shipping label. I went to FexEx (30 mins) and was informed I needed another return label. Seen as I originally purchased 3 trash cans, I initiated a return for the 3rd trash can. I wrote a note explaining that I should only be reimbursed for 2 trash cans and not 3 and further explained that I could not generate a shipping for any of the original damaged bins as the system would not allow. 1 week later and I have only been reimbursed for only 1 trash can. Now for consistency and repurchasing the 2 trash cans from Simply. I originally paid $126 per bin. I have been speaking with Glorelyn at this point (SimplyHuman Customer Rep). I explained that I paid $126 per can and now I’m seeing it for $180. Keep in mind that I have not yet received my other $126 for the defective bin. This lady will explain that was a Black Friday Sale and she can offer me a 20% discount. I’m not sure who taught her math but that’s no $126. I’m over a month into this process at submitting this and I have only 1 good trash can and have only been reimbursed for 1 of 2 return. Never again!!!

No Human in Customer Service. I ordered a 58L recycling system, and it arrived damaged. There's no opportunity to speak to a HUMAN. All customer service is facilitated through email, chat, or text; it takes DAYS to get a response. My package was received on 11/25; I contacted Simplehuman on 11/27 via text and followed up with email and chat on 11/29. Today is 12/12, and I still have no immediate response on the next steps. I finally decided to use their ticketing system to file a return for a full refund, except the S&H fee was deducted from my credit. For the record, the S&H damaged the product to begin with -- the fact that I have to pay to return it is appalling. I will NOT be ordering or purchasing their products ever again.

Purchased can for a Christmas Party, can arrived damaged. Still have not received replacement 2 weeks later. There is NO phone number to call, the chat response is almost non existent and they do not respond to emails. To be such a reputable company the CUSTOMER SERVICE IS AWFUL! I am very disappointed with this transaction.

Love the can but when it failed, was unable to get any response . Got email saying to send video. Sent video and received a response that email box was full. No surprise, this has been one error after another. Customer service is non existant.

Customer service is disgraceful. They don't give you answers to your questions. They're only interested in fobbing you off. When you contact them through their Australian website for products purchased through their Australian distributors physical stores. You get an overseas person who can't even use the correct units of measurements for Australia & is not familiar with Australian Consumer Law. They charge top prices for their items and provide zero customer support. Do not buy their over priced items!

Sensor pumps are terrible. I ordered two pumps for early Black Friday. Both pumps are in the kitchen, one for hand soap and one for dish soap. I noticed they were getting triggered when I was washing out my sink. So I moved them back a couple inches. I am spraying out my sink and the water is spraying on the opposite side of where the pumps are at yet both are dumping soap out on the counter as I rinse out my sink. There is no sensitivity adjustment just wasted soap. Do not buy this poorly designed product. Also, I couldn’t find a place to leave a review on their site. They may be trying to curate their own reviews or only take good ones.

Achat d'une poubelle pour la deuxiéme fois, un prix exhorbitant ( 120€) pour une qualité bas de gamme, la pédale s'est cassé au bout d'un an pour la deuxiéme fois, un plastique de très mauvaise qualité j'aurais eu la même situation avec une poubelle 4 fois moins chére. Une garantie bidon impossible à activer. Un service client inutile. Plus jamais cette marque. A fuir!!!!!!!!!!!!!!!!!