Silk MaisonReviews of silkmaison.com

Response from Silk MaisonNov 30, 2021

Dear JC， Thank you for your feedback on Trustpilot! We have sent your order number back to the relevant colleagues and they will contact you for further processing. For any questions regarding your order, please contact our customer service EMAIL: [email protected]. They will take further action for you as soon as possible. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonNov 23, 2021

Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. You requested to change the unit number of your address, and the email customer service staff has successfully changed it for you and sent you an email notification on November 19th. However, you do not seem to have received a reply from us. Please check your mailbox to see if the email has been relegated to the spam folder. If you have any other requests regarding your order, you can send your thoughts back to the customer service staff and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about our products, please email our customer service. EMAIL: [email protected] Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonNov 22, 2021

Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your suggestion back to the relevant departments. They are working hard to resolve the issue. We apologize for the inconvenience caused to you. However, the difference in the amount of your order is simply due to the difference in currency. We would like to assure you that there are never any hidden fees on our website. If you have been charged a processing fee, you can ask your card issuer for details. If you have any other questions, please feel free to contact us by email. EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service

Response from Silk MaisonNov 15, 2021

Dear Dorothee, The second part of your order was shipped on October 21. We have indeed contacted the logistics provider and they are checking for updates on the shipment. And it was a weekend so we haven't gotten an accurate response yet. We apologize for making you wait so long but please be assured that we will notify you as soon as we get a reply. We sincerely hope you can understand. We have urged the logistics department to reply as soon as possible, after that any news email customer service will contact you. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonNov 15, 2021

Dear Elsa， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Our current return policy does work that way. We have sent your suggestion that the 14-day return period should become 14 business days back to the relevant department. They will make adjustments after discussion. Once again, we apologize for any inconvenience caused to you. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonNov 12, 2021

Dear Laura, Thank you for your order 40269 on SILK MAISON. We understand that you would like to return the dress you purchased and receive a full refund. However, the $18 shipping fee you paid at the time of purchase has been fulfilled once we have shipped the item to you and you have successfully received it. So the $18 shipping fee will be deducted from the refund. If you have a problem with the quality of the garment you can email customer service with photos to clarify the problem. We are confident that they will request a full refund for you upon receipt of the photos. As for the return policy, all you need to do is send the item back and provide us with a tracking number to complete the return process. The 7 notes in the return instructions are a goodwill reminder for you to successfully receive a refund and do not require you to operate them one by one. We also contacted our email customer service colleagues to have them contact you again to resolve your issue successfully. We are sorry to have made your shopping experience so unpleasant. We apologize for any inconvenience caused to you. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonNov 8, 2021

Dear Customer. Thank you for your feedback on Trustpilot! We are sad to read this comment from you. Each of our comments is an encouragement or suggestion for our website from customers who have had a shopping experience. We are also improving our service step by step with these comments. Do you have a problem with our products or are you unhappy with something else? Since we cannot find any information about your order, please provide us with your email address or your order number if it is convenient. We will send the information back to our customer service staff so they can verify the situation and contact you. We are confident that they will take care of it for you the first time. We always put the customer experience first and will continue to make improvements. For questions about the product, please give our customer service EMAIL: [email protected]. They will handle it further for you as soon as possible. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonNov 6, 2021

Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Our email customer service has fixed working hours. They will process customers’ mails in the order they send them. There are a lot of emails every day, and the reply will inevitably be a little delayed. We are sorry about that. Your order has been processed by our email customer service as a priority, and they immediately provided you with a return address when they saw it. We are sorry that you are not satisfied with the product and can understand your mood in this review. We once again apologize for the inconvenience caused to you. We sincerely hope you can understand. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service