Silk MaisonReviews of silkmaison.com

Response from Silk MaisonNov 16, 2022

Dear Wenyu, Thank you for your feedback on Trustpilot! We are sorry for your long wait. However, due to the impact of COVID-19, difficult raw material selection, more sterilization and safety testing added to production, and slow international shipping have prevented us from delivering your order in a timely manner. We apologize for any inconvenience this may have caused you. We searched for your name and found that customer service has provided you with an estimated shipping time and offered a compensation measure. If you have any other requests regarding your order, you can send your thoughts back to the customer service staff and we are sure they will continue to process it for you at the first opportunity. Thank you for your understanding. Best regards, SILK MAISON Customer Service Team

Response from Silk MaisonJan 10, 2022

Dear Ann Ennis, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 3, 2021

Dear customer, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has changed your address according to your request. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 2, 2021

Dear Patricia Thank you for your feedback on Trustpilot! We appreciate your approval and support of our products. We have sent your suggestions back to the production department so that they can make improvements. If you prefer, you can also contact our email customer service to get some bonus points for your next purchase. Your understanding and support is greatly appreciated. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonDec 2, 2021

Dear Sue， Thank you for your feedback on Trustpilot! We sincerely appreciate your trust in SILK MAISON and your purchase of our products and thank you for your trust in us If you are not satisfied with your purchase for any reason, you can contact our email customer service for a replacement. They will be happy to help you with this issue. We hope we can bring you a pleasant experience and wish you good luck! Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonAug 28, 2021

Dear Customer, Thanks for your feedback on Trustpilot! We feel sorry that our products didn’t meet your expectations. In response to your feedback, we have notified relevant departments to improve the size chart. The size chart needs to be in line with the general population.The inability to change the style is that the website stipulates that you need to re-order to avoid the price difference. If the free shipping conditions are met, we will reimburse the freight. We always put customer experience first and will continue to make improvements. Regarding other issues, please send the email to our CUSTOMER SERVICE EMAIL:[email protected], our customer service will further handle it for you as soon as possible. Best regards, Best regards, SILK MAISON Customer Service