Silk MaisonReviews of silkmaison.com

I have previously ordered quite a few things from Ailk Maison. A cashmere coat, two pairs of silk pajamas, a blows, a wool jacket and eye masks. That all went smoothly. The quality was also great. I then placed another order in February . The item did not arrive. I chased up with company constantly. They had lots of excuses and did not supply the item. I then asked for a refund. This again went on for months with lots of excuses and promises .And still no refund. In exasperation I notified them that I would be contacting my credit card company. They asked me not to do that and they would issue a refund. This did not happen and again I followed up. Finally six months later I contacted my bank who took over in managing this nightmare and immediately gave me a full refund. The whole thing was outrageous.

Poor quality products and do not honor their return policy!

This is an absolute disgrace. My order was supposed to arrive in July, but it never did, and they still haven’t refunded me. They’re hiding behind excuses, claiming staff changes and that people left during that period, making them untraceable. No refund, no explanation, nothing—even though they have a bank statement. This is beyond unprofessional, and I’ll never order from here again. They should be thoroughly ashamed.

I ordered 5 silk dresses in July for a wedding set for September. Immediately upon ordering I noticed they did not send me an email confirmation. Thankfully, I screenshotted the initial receipt confirmation and it does show a list of my items and my email listed correctly. I assumed they were just unorganized with emails so I waited for delivery. Two weeks went by without a package or contact from Silk Maison. I sent an email to their support email listed on their website for a status check up however, the email was undeliverable. They had no other form of contact and I confirmed the email was correctly typed in from their website. I waited another 4 weeks to ensure that they were not going to deliver before I decided to open a dispute with my bank. When reviewing my bank statements I noticed that they charged me for not only my order but also a separate charge in the amount of $8.64 for international assessment fee. This fee was not listed on my screenshotted confirmation receipt and I was never informed when ordering that this was an added fee. As of now, my bank has all the details and I will be disputing both charges. All signs point to this company being a scam. I suggest shopping with a more reputable website for your goods.

I placed an order on November 28, 2023. Silk Maison took my money but never sent me my order. Silk Maison never responded to my email inquiries even after 5 months. DO NOT BUY FROM SILK MAISON BECAUSE THEY ARE A SCAM. This is not a real company.

Order an item that ended up being out of stock. They told me they would refund me but never did. I ordered a second item, that arrived dirty. After contacting them, I was told to send the item back to get reimbursed. After I sent the item back (at my pwn expenses), they stopped responding to any of my emails. I never got reimbursed. All this happened in the span of 7 months. DO NOT BUY FROM THIS PLACE

The quality is so bad on the wool coat I bought. For the price, it should be so much better. Do not buy from here if you want I quality coat.

I bought a couple of items on the 20th January. As I didn't received any confirmation on the delivery of my package, I ask the assistance information. They did not reply. 2 items arrived, both good quality but one of them of a different color than the picture. The third one (69$) did not arrived. I sent an email the 12th February, and another the 28th February. Neither of the 3 emails to the consumer service receive an answer. They did not reimbursed me any money. I mention I'm considering legal actions.