Silk MaisonReviews of silkmaison.com

I would strongly advise NOT doing business with this company, as this is the single worst customer experience I have ever had. This is the second review I’ve ever written and the only negative one, but I feel it’s important to warn others about how truly terrible this buying experience was. The company is unprofessional and essentially stole my money (and wasted a LOT of my time). They honestly may be criminals, and I wouldn’t be surprised if this isn’t even a clothing company at all. Details below, but to emphasize: STAY AWAY!!! I purchased a slip dress on this website and decided it didn’t suit me. Per the company policy, I reached out to the “support” email address to authorize a return but didn’t hear back for several days. I ultimately had to send a second email before getting a reply. The return instructions requested putting a note in the package with the sender's name and order number and separately requested the return tracking number, yet did not emphasize how critical this last step actually was ((later I would find that without sending the tracking number upfront, I would never be refunded and thus, not only lost the money for the cost of the dress but also the additional cost for the return shipping.)) Several weeks after shipping my return, I still had not heard from the company, so I again reached out to the “support” email address to check on the status. At this point, I provided the tracking number, which confirmed that my return had been delivered 18 days prior. Again, I did not receive a response and again, I had to send a follow up email, after which I received the following: "Now the logistics shows a signed receipt but our warehouse staff has not yet checked, please wait a little longer." After waiting another week with no update, I AGAIN reached out, at which point I was told that because I didn’t send the tracking number upfront, they could not process my return. More specifically, "We're sorry to say our warehouse hasn't received your return yet, it may take you a few more days to wait. It may be because the warehouse has not yet been able to check your package or it may be that the return tracking number was not provided to the warehouse in time to cause a problem with the package," and later "the feedback we have received from the warehouse is that we have not received your return yet. Because there are too many goods in the warehouse recently, we may not be able to process your return." After over a month of this, I am still being asked to wait while at the same time being told that the company "may not be able to process your return."

I bought a nightgown from this company according to the size chart. It was huge. I usually wear a small and ordered a large because of the size chart. I had asked them which size they thought would fit me with my measurements but they would not give any recommendation. So I paid for it to be shipped back and asked for an exchange. They claimed I would have to wait on the exchange and that it was out of stock in my size. However, their website says it is in stock. I asked if I could exchange it for a different item. I could always pay the difference. They said no. I think they did not want to pay for shipping so that they could charge me $18 again to ship another to me. Most companies are not so difficult and treat their customers better. They wanted to just give me store credit and force me to register for an account to get the credit. After I insisted, they finally refunded me properly. Their policies are pretty frustrating. If you look on the website, you will see that they want to nickel and dime you. It doesn't make me want to repeat the experience. I've wasted $30+ just on shipping for one order. Their size charts are inaccurate and they want you to pay again for shipping if something does not fit. I didn't mind shipping it back myself but it is irregular that they refuse an exchange so they can get out of shipping costs. I would not recommend it. Lilysilk will not charge you again for an exchange and your first return is free. There are similar companies for silk with better policies. Lilysilk has the same quality and has more transparency about the silk for each item. I admit this company has cute styles though.

Tracking info is completely bogus. It told me it left China yesterday and landed in Anchorage Alaska - and today it's back in China? How is that possible? Tried calling their number and the inbox is full. No response from email customer service. I want my money back.

I don't even bother to give it one star. It's a total scam! They ship from China with the cheap fabric. Funny to see how they've tried so hard to manipulate the rating with those obvious fake reviews.

I do think its a scam. They do ship from china And do a great job trying to hide it. The dress i got looks nothing like the dress i ordered And is not made of silk. i am afraid to send it back because the adress They told me to send it to france, didnt want to give me name And surname of the person who would be picking up the package, or a phone number to such person. They told me the name was pedro And gave me a false phone number. I do not recommend.

The quality is way worse than what they are charging! And they call themselves using real silk? It’s a SCAM! Should have read the reviews here before placing my order!

I recently received my bra and briefs from this Chinese brand. The bra is nice and fits well. The cut of the briefs is not flattering as the back pattern is very (grandma) big and the pouch is too small. Working in fashion myself I feel that they need to study pattern making for their lingerie pieces. My brief had on 1 side a weird stitched pleat on the back coming out of nowhere. There is also no care label nor country of origin. Packaging is nice and washing instructions are on a separate paper.

ITS A SCAM!!! beware! dropshipping from China and NOT silk but Satin!!! DONT ORDER HERE