Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison reviews

280 approved reviews, newest moderated first

Princess Karla C.
Dec 3, 2021
Waiting for my item.
Hi i’ve been emailing for 2 days already. And asking to change my address. As i put the street no. Wrongly. And when i tried to search my item using the id code given. It say’s not found. Kindly please respond.
Response from Silk MaisonDec 3, 2021
Dear customer, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has changed your address according to your request. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Rosalia P.
Dec 2, 2021
Gorgeous dress and company is legit
I ordered the Pink Palms dress from their site 8 days ago and actually received it today, a day earlier than expected! I was really worried reading some of these reviews but I had a great experience with this company. It’s not the finest quality silk product I’ve ever felt, but it’s very soft and nice and the color is gorgeous. I think a lot of people see that it’s shipping from China and get freaked out, but it’s a direct to consumer brand- if they were shipping all their retail to their parent company in NYC it would probably be more expensive on our end, so I can’t complain. My only qualm is that the sizing is a little hard to guess on and I’m gonna have to get the waist taken in.
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Olga R.
Dec 2, 2021
I wish I could give this no stars
I wish I could give this no stars. This company is great in taking your money but not great in customer service. It’s been almost a month and I haven’t received my item, they promised me it will be shipped the next day and yet nothing. I am still waiting for them to reply to me after two days. I emailed them to cancel my order as I will have to contact my bank so I can cancel that transaction. Do not shop here. Ever.
Response from Silk MaisonDec 3, 2021
Dear Olga， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. The customer service staff has processed your refund according to your request. If you have any other requests regarding your order, you can send your thoughts back to customer service and we are sure they will continue to process your request at the first opportunity. For questions about the product, please email our customer service EMAIL: [email protected]. They will handle it further for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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Azar A.
Dec 2, 2021
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. They will take your money and NOT deliver the product. and they have NO communication lines. The phone number takes you straight to voicemail which is ALWAYS full and NO ONE responds to your emails. Trust me AVOID at all costs!!
Response from Silk MaisonDec 3, 2021
Dear Azar, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Email customer service staff have sent your feedback back to the logistics department for verification. After verifying the specific situation, they will send you an email to let you know. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Cristina C.
Dec 2, 2021
Order on November 18th not yet received
I placed an order on November 18th, the expedition was to take place between 7 and 14 days, that is, at the latest today. After two emails asking for the day of shipment, I learned that my coat has yet to be produced. Yesterday I learned that the coat will arrive in Germany in 5-8 days, but I am in Italy. I'll never have my coat, not even for Christmas.
Response from Silk MaisonDec 3, 2021
Dear Cristina, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. And we have feedback the situation to the customer service staff. They will continue to process it for you at the first opportunity. We are sorry for the inconvenience caused to you. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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susan W.
Dec 2, 2021
I placed an order to the sum of US 238…
I placed an order to the sum of US 238 on 31st Nov. I have received no acknowledgement / order number or receipt. I have written to customer services twice - emails are ignored. There is no contact number on the site. Whilst the web site looks great and the products follow suit - they customer service is diabolical and the fact that I have received no order number or receipt is suspicious. I will give them a few more days I will then be instructing PayPal to get my money back. Advise using paypal to purchase goods - do not part with banking details
Response from Silk MaisonDec 3, 2021
Dear Susan, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. And we have feedback the situation to the customer service staff. They will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Lama A.
Dec 2, 2021
Incorrect tracking number
Since this seems to bethe only place where we can get an answer from you, im going to answer you here. You claim that customer service was too busy .. immediately after placing my order i asked to cancel it .. it took you 2 days to ask if i want to proceed and I replied IMMEDIATELY after 1 min that yes cancel it and it took you another 2 days to say sorry it has been shipped .. anyways you shipped the item , fine .. but the tracking number that you provided me with does not even exist!! Item not found.. incorrect tracking number?!! How am i supposed to track my coat .. at this point im pretty sure im not gonna receive anything and will leave it with the fraud department in my bank .. at least provide a tracking number that exists! You tell me to refuse the shipment (given i actually receive it) but you already charged me the amount..
Response from Silk MaisonDec 2, 2021
Dear Lama, Thank you for your feedback on Trustpilot! Your order has been shipped on Nov 30th and the tracking number is 286705725049, which you can view at the link below. https://www.17track.net/en or https://www.fedex.com/en-us/tracking.html It is excepted to be delivered on Dec 7th. If you refuse the package and it is returned to us, we will give you a full refund. Please do not worry. Thank you for your understanding and support. For questions about the order, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service Department
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Patricia
Dec 1, 2021
I ordered a coat on Friday and received…
I ordered a coat on Friday and received it Fedex on Wednesday. The coat looks of very good quality but as a small woman ordering a size small I was surprised to receive a coat going almost to the floor! The neckline was odd as well. A very pretty coat but very heavy!!! I am keeping it. The package came from China, but coat does not have a label saying made in China. I thInk I should have ordered XS. I am 5’3” and 125 lbs.
Response from Silk MaisonDec 2, 2021
Dear Patricia Thank you for your feedback on Trustpilot! We appreciate your approval and support of our products. We have sent your suggestions back to the production department so that they can make improvements. If you prefer, you can also contact our email customer service to get some bonus points for your next purchase. Your understanding and support is greatly appreciated. Best regards. SILK MAISON Customer Service Department
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