Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison reviews

280 approved reviews, newest moderated first

Kathy L.
Nov 5, 2021
Terrible return policies and service
Terrible return policies and service, quality is very mediocre for the price, and the company is not transparent. Hides that everything's made in China.
Response from Silk MaisonNov 6, 2021
Dear customers. Thank you for your feedback on Trustpilot! We are sorry to make your shopping experience so unpleasant. We searched for your name but we are sorry that we could not find any of your orders. If you have any dissatisfaction with our products, you can contact our email customer service. We believe that they will solve your problem as soon as possible. Our return policy is clearly written on the website. If you think there is a problem, you can put forward your suggestion and we will feed it back to the relevant department for adjustment. We ship and produce in China because the silk there is the best and it is very safe in terms of epidemic prevention and control. We apologize for the inconvenience that may cause you. We always put the customer experience first and will continue to improve. For any questions, please send an email to our customer service EMAIL: [email protected]. They will take care of you further as soon as possible. Best regards, SILK MAISON Customer Service Department
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DH
Oct 13, 2021
I ordered 2 dresses and wanted to…
I ordered 2 dresses and wanted to return one of them. I have emailed the support email 5 times and have not heard back. I have called the number listed and left a text message because the mailbox is full. I find it so aggravating that in every review they list the email to contact but they don't answer the email! ***update 10/18/21 still have not heard from them after reading response sent another email.
Response from Silk MaisonOct 14, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Our email customer service guarantees to solve customers' issues on the same day they send them an email, so it won't happen that you send 5 emails and they don't reply. Please provide us with an email address or your order number. We will send the information back to our customer service staff so they can verify the situation and contact you. We are confident that they will take care of it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please email our customer service EMAIL: [email protected]. They will handle it further for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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Anonymous
Sep 24, 2021
Do Not Trust This Brand
Do Not Trust This Brand! I was blocked by on Instagram for reaching out and asking a simple question. Do not trust this brand, I would put my money towards another company such as lilysilk! They actually care and aren't going to block you for simply asking a question. As a start up that is completely unacceptable and will only hurt them in the long run.
Response from Silk MaisonOct 13, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. It is not that our Instagram blocked you. Rather, our Instagram was temporarily closed due to a malicious report some time ago, so you were unable to send us a message. If you try now it must be a normal situation. If you still have questions you can continue to contact Instagram customer service or you can also contact our email customer service. We are sure they will continue to handle it for you at the first time. We always put the customer experience first and will continue to make improvements. For any questions you would like to know, please email our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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Dana
Sep 16, 2021
DEFINITELY A SCAM
DEFINITELY A SCAM. This is the first review I have ever written. The return process is purposely difficult and impossible to meet their standards so you will never get a return. The dress isn't terrible quality, but the customer service is the reason to stay away.
Response from Silk MaisonSep 18, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has given you the return address when you requested a return. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Tori R.
Sep 15, 2021
This place is a scam
This place is a scam. The customer service is terrible. I’ve never had a worse experience
Response from Silk MaisonSep 16, 2021
Dear Customer, Thanks for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and were unable to find the appropriate order. Please let us know your order number so we can resolve your issue. We always put customer experience first and will continue to make improvements. For questions about products, please send the email to our CUSTOMER SERVICE EMAIL: [email protected]. They will further handle it for you as soon as possible. Best regards, SILK MAISON Customer Service
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Kyla M.
Sep 9, 2021
Shipping Lies - Material subpar
UPDATE: they SM contacted me and refunded the duties I paid. CLOTHING: go to a store and try things on. The bras sit weird. I bought 3 of the same kind and sizes and some are tighter than others. the cups look wrong, not as cute as what it looked like on the computer. The pants don't fit at all. It's just all so disappointing. SHIPPING LIES - the Website states "If you are ordering to European Union countries, you will need to pay VAT import taxes and duties based on local laws and restrictions. For other regions, taxes and duties are on us. These will NOT be shown as part of the final price at checkout. We will NOT be responsible for all duties, taxes and customs charges." I am in Canada, which is not a country in the European Union. $41.64 DUTY was charged. THEY LIED.
Response from Silk MaisonSep 10, 2021
Dear Customer, Thanks for your feedback on Trustpilot! We feel sorry that our products didn’t meet your expectations. Regarding your question, we have given feedback to the customer service. We always put customer experience first and will continue to make improvements. For questions about products, please send the email to our CUSTOMER SERVICE EMAIL:[email protected], our customer service will further handle it for you as soon as possible. Best regards, SILK MAISON Customer Service
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Niko
Sep 7, 2021
This is a real review
This is a real review, not paid. Received order late. And in teo separate shipments. That was the only negative. Packaging is super nice, products are exactly as pictured on the website. Good quality, lovely design. Will definitely reorder. If you need this for a special occasion order well in advance (a month). Otherwise really no complaints. They could work on their response time but again, I do not mind because I love the products!
Response from Silk MaisonSep 9, 2021
Dear Customer, Thanks for your feedback on Trustpilot! We sincerely thanks for your trust in SILK MAISON and purchase the our goods. You can register to join as a member and immediately enjoy the points activities.There are more discounts waiting for you. Looking forward to your next visit.Hope we can bring you a pleasant experience.Best wishes to you! Best regards, SILK MAISON Customer Service
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Angela
Aug 28, 2021
Maybe Silkmaison should be more clear…
Maybe Silkmaison should be more clear that they make their garments in China and ship from China. The web-store looks like it's based in the US. Lot's of people freak out when they see the tracking information "your item departed China". But after all silk was invented in China and most fashion is now produced there anyway. The item I ordered arrive very quickly, the support responded to my question instanteneously. The item fits well and is neatly made, the fabric feels very nice.
Response from Silk MaisonSep 9, 2021
Dear Customer, Thanks for your feedback on Trustpilot! We sincerely thanks for your trust in SILK MAISON and purchase the our goods. You can register to join as a member and immediately enjoy the points activities.There are more discounts waiting for you. Looking forward to your next visit.Hope we can bring you a pleasant experience.Best wishes to you! Best regards, SILK MAISON Customer Service
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