Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison reviews

280 approved reviews, newest moderated first

Laurita P.
Dec 1, 2021
Not responding to emails..Unable to…
Not responding to emails..Unable to contact..
Response from Silk MaisonDec 2, 2021
Dear Laurita, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has replied to you and your order has been cancelled. You will receive the email once the refund is successful. Thank you for your understanding. For questions about your order, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Millie Rose L.
Dec 1, 2021
Black silk dress dodgy make super dissapointed.
I purchased a black silk dress from Silk Maison (to actually wear as a nightie). I was promised good craftsmen chip and quality silk. The item I received had very odd measurements and sizing and was not what's pictured or what I ordered. I also notice the make is very cheap bits of stitching here and there and parts of the cut not meeting up symmetrically. The silk is so thin it could tear like a stocking it's not strong durable silk. It bunches up around the top of my belly and underneath my bust and is tight on my hips which makes for a really odd fit. The straps aren't adjustable which isn't the end of the world but the front keeps falling forward because of the dodgy make. It also kicks out into an A like the design at the bottom where it falls on my shins when that's not what the dress is supposed to do. My usual fit is a size 8 and I'm a C cup with small waist and hips so I don't usually have issues around sizing in those area's, overall this item was a huge disappointment. I wouldn't buy from here ever again.
Response from Silk MaisonDec 2, 2021
Dear Millie， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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sue W.
Nov 30, 2021
I have just placed an order with you…
I have just placed an order with you today from Ireland. I am deeply concerned about the reviews I have just read. In hindsight I wouldn’t have ordered from this company had I have read these reviews initially. I hold no faith in a lot of companies on Instagram - I’ve had to have my money returned a few times. I’m just happy I used paypal who give protection (better than banks) and I await with trepidation for said goods to arrive. If they do - and are as they say on the can - I’ll be back to give a review.
Response from Silk MaisonDec 2, 2021
Dear Sue， Thank you for your feedback on Trustpilot! We sincerely appreciate your trust in SILK MAISON and your purchase of our products and thank you for your trust in us If you are not satisfied with your purchase for any reason, you can contact our email customer service for a replacement. They will be happy to help you with this issue. We hope we can bring you a pleasant experience and wish you good luck! Best regards. SILK MAISON Customer Service Department
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Julia
Nov 30, 2021
Questionable quality, bad customer service.
The product received (a coat) was a completely different color from the website, and the fit was really bad, nothing like shown on the website. After receiving my package I immediately contacted customer service to return it, but received no reply. They really don't care about their customers, and the short timeframe for return (14 days) is affected by their slow service. Would not recommend. To Silk Maison: If my return is not processed, I will have to take action against you. Order number is 54328, please do your job. EDIT: Silk Maison does not reply to the emails sent, even after following up. They just tell you to contact you via email and ignore you. Ridiculous.
Response from Silk MaisonNov 30, 2021
Dear Julia, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Please let us know your order number or purchase email address. We will send back to our email colleagues and they will contact you for further processing. We always put the customer experience first and will continue to make improvements. For any questions regarding your order, please contact our customer service EMAIL: [email protected]. They will take further action for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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Kelly
Nov 30, 2021
Don't get my package
I ordered a coat 2weeks ago and still no update of my shipping. Checked status and it said "still processing" There is no reply to my e-mail but already charged my credit. I don't know what to do. Please update my shipment.
Response from Silk MaisonNov 30, 2021
Dear Kelly, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Please let us know your order number or purchase email address. We will send back to our email colleagues and they will contact you for further processing. We always put the customer experience first and will continue to make improvements. For any questions regarding your order, please contact our customer service EMAIL: [email protected]. They will take further action for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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beyond S.
Nov 29, 2021
No refund policy! Outrageous!
I ordered a coat from Silk Maison and it finally arrived after more than two weeks. Based on their sizing guide, I bought the coat in a size L. I had to search for the return policy and just read that the company doesn't do refunds only exchanges. How can this be true. How is this company viable in this marketplace. I would like to get a full refund for this coat and if it proves to be impossible I will reach out to the Attorney General in my state to fully investigate this fraudulent practice.
Response from Silk MaisonNov 30, 2021
Dear Customer, Thank you for your feedback on Trustpilot! We are so sad to read this comment from you. If you are not satisfied with the item of your purchase you can contact our email customer service for a replacement or a refund. Our return policy clearly states that we do support refunds. We are not sure why you wrote such a review. Please do not worry. For any questions regarding your order, please contact our customer service EMAIL: [email protected]. They will take further action for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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stan
Nov 29, 2021
Terrible customer service
I placed an order (#43546) on November 10th, thinking I would receive my package 7 days later (as the website suggests). However, after seeing that it hadn’t shipped out after 5 days, I reached out only to hear that it would ship on Nov. 25th. THEY SHOULD HAVE EMAILED ME TO LET ME KNOW. I shouldn’t have been the one to reach out first. Anyway, Nov. 25th passed and it still hasn’t shipped - it says “processing” on the website. This customer service is absolutely horrible. I don’t even know if they’ll contact me again. If not, I’ll also be going to the authorities and reaching out to my bank.
Response from Silk MaisonNov 30, 2021
Dear Stan， Thank you for your feedback on Trustpilot! We have sent your order number back to the relevant colleagues and they will contact you for further processing. For any questions regarding your order, please contact our customer service EMAIL: [email protected]. They will take further action for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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Shahad
Nov 29, 2021
i want to cancel my order
I just want to cancel my order number #68791, it hasn't even shipped yet. The Customer service is HORRIBLE, I emailed them a few days ago and they never send me a response! Please i want to just cancel my order as soon as possible and get my money back.
Response from Silk MaisonNov 29, 2021
Dear Shahad， Thank you for your feedback on Trustpilot! We apologize that due to the weekend break, our customer service staff was unable to respond to your message in a timely manner. We apologize for any inconvenience caused. We have sent your order number back to the relevant colleagues and they will contact you for further processing. For any questions regarding your order, please contact our customer service EMAIL: [email protected]. They will take further action for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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