Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison reviews

280 approved reviews, newest moderated first

Zach K.
Dec 6, 2021
Poor customer service
Hi, I would like to cancel my order and have it refunded to me immediately. My package will not get to its destination on time because it says it is still being processed (even though I order it November 28th). My information is as follows: Order number: #70346 Thank you
Response from Silk MaisonDec 7, 2021
Dear Zach, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your order number back to Customer Service and they will take care of it for you as soon as possible. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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adiba B.
Dec 6, 2021
UK ORDER CANCEL
Hi, Ive been trying to get in touch. I made an order from the UK which I wish to cancel unless it arrives by 15th December. Order ID is 74573. I need to cancel asap and cannot get through to anyone on chat box or email.
Response from Silk MaisonDec 7, 2021
Dear Adiba, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your order number back to Customer Service and they have given you a refund as per your request. Please check. If you have any other requests regarding your order, you can send your thoughts back to Customer Service and we are sure they will continue to process it for you at the first opportunity. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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Isabella V.
Dec 6, 2021
Can anyone reply to my emails ??
Can anyone reply to my emails ??? My order 46698 is stucked at poste hub in Milan since 10 days and they told me that you are the only ones who can urge it. it was supposed to arrive 2 weeks ago!
Response from Silk MaisonDec 6, 2021
Dear Isabella, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have feedback to customer service and they will process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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Kelly N.
Dec 6, 2021
Order status
Hi, i would like to check the status of my order. I have already sent an email but no response yet. #74608. I have a wedding to attend this weekend and i wonder if it's coming.
Response from Silk MaisonDec 6, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We searched for your name and found your corresponding order number. Customer service has replied to you regarding your order. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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T. W.
Dec 5, 2021
No Customer Service
No Customer Service. I placed an order on November 28th. Realized the order may take longer to process and I am headed out of the country, so emailed the company at their support line to ask to change my shipping address, but no one responded. Found these reviews while looking for a phone number and would now prefer a refund. By the way, there is no customer service number, which is unsettling. Really unfortunate because the products look amazing. UPDATE: Order #70176 Can you please reply to my customer service email, so that we can correspond that way? You do direct customers there, but no one responds.
Response from Silk MaisonDec 6, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Please let us know your order number so that we can feedback to the customer service. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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Anna Č.
Dec 4, 2021
Please cancel order number 73254
Hello, Please, after not being given any further shipping info and reading that you sent from China which can took 2 months I would like to cancel my order number 73254. Please refund my credit card. Anna Edit: I was refunded quickly after placing this review.
Response from Silk MaisonDec 6, 2021
Dear Anna, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has refunded you regarding your request. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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Saskia
Dec 3, 2021
Silk Maison Please cancel and refund my…
Silk Maison Please cancel and refund my order 74163.
Response from Silk MaisonDec 6, 2021
Dear Saskia, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has refunded you regarding your request. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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Ru
Dec 3, 2021
Very disappointed
Very disappointed I ordered a red long dress from the website, but they send me a wired silver-coloured top. I am trying to get a refund but they do not reply to emails. Now I'm crying on my bed because I have no dress for the ball. So glad to hear your reply, my order no. is #67993. UPDATE ON 31 DEC I have not received any refund and it has been a month since they received my returned goods. They said they will refund me after "our warehouse receive the goods," but it only took two weeks for them to ship the dress from their warehouse to my address. Overall, the customer service is slow and the whole return and refund process is tiring and upset.
Response from Silk MaisonDec 3, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Can you please let us know your order number? We will feedback it to the email customer service and let them continue to process it for you at the first opportunity. We are so sorry for the inconvenience caused to you. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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