Silk MaisonReviews of silkmaison.com

Response from Silk MaisonDec 12, 2021

Dear Julia, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has given you the return address when you requested a return. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 12, 2021

Dear Customer. Thank you for your feedback on Trustpilot! We are sad to read this comment from you. Each of our comments is an encouragement or suggestion for our website from customers who have had a shopping experience. We are also improving our service step by step with these comments. Do you have a problem with our products or are you unhappy with something else? Since we cannot find any information about your order, please provide us with your email address or your order number if it is convenient. We will send the information back to our customer service staff so they can verify the situation and contact you. We are confident that they will take care of it for you the first time. We always put the customer experience first and will continue to make improvements. For questions about the product, please give our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonDec 12, 2021

Dear Teodora, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Did you not receive the message sent to you by customer service? Your tracking number is 286940714634 and you can check it through the following link. https://www.fedex.com/en-us/tracking.html The tracking number of your second package is YT2133021272386886, you can also check it through the following link. https://www.17track.net/en We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 12, 2021

Dear Customer, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Please let us know your order number. We will feedback to customer service and they will process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 8, 2021

Dear Vicky， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your order number back to Customer Service and they will take care of it for you as soon as possible. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 8, 2021

Dear Brigita， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. According to the customer service feedback, your package has undergone the return process. There was just a problem with the logistics of your package when it was sent back to us. They want you to contact the logistics provider to verify the situation but never received your reply. We have informed them to check again if they received your package. They will then contact you by email. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 7, 2021

Dear Sandra， Thank you for your feedback on Trustpilot! We're sorry to have made your shopping experience so unpleasant. We have given feedback to the relevant department about the size issue you mentioned. We are sure they will make adjustments accordingly. However, our return& exchange policy on our website clearly states that Silk Lingeries cannot be refunded or exchanged. So this should be the reason why customer service refused your return. We apologize for the inconvenience caused to you. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 7, 2021

Dear Mariah， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your order number back to Customer Service and they will take care of it for you as soon as possible. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service