Alexis A.
Return
I’ve send a lot of messages and emails and there’s no answer. I want to return a dress, I didn’t like the quality and the measures are not the same form the web site. I was very excited about the dress and it was not even close of what I expected. I want my money back
Response from Silk MaisonDec 21, 2021
Dear Alexis Ancona, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service