A.C.
BEWARE!!! Scam company!!!
I placed an order on December 14, 2021. I received my order #77687 yesterday and received a message saying that my order is complete. However, the most expensive item, a black wool cape coat, black, size L, is missing. I have emailed this company numerous times and tried calling them and no one responds. No one answers their phone and the message says that their mailbox is full. I was charged $238.00. I would either like to receive my item or a credit. I will never do business with this company ever again and warn everyone not to purchase anything from them. This company is a scam!
Response from Silk MaisonDec 24, 2021
Dear A.C, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service