SihooofficeReviews of sihoooffice.com

Response from SihooofficeJan 17, 2024

Dear Mohammad Hersan, We sincerely apologize for any inconvenience you've experienced with the delay in your order and the challenges you've faced. We understand how frustrating it can be, and we appreciate your patience. We want to assure you that we take your feedback seriously and are actively working to address the issues you've raised. We're committed to providing the best possible service, and we apologize if our communication has fallen short. Regarding the availability of chairs, we strive to offer quality products unique to our brand. However, we understand your concerns, and we'll take your input into consideration to improve our offerings. If there's anything specific you'd like us to look into or if you have further concerns, please don't hesitate to reach out to our customer support team. We value your business and want to make things right. Thank you for your understanding, and we hope to have the opportunity to restore your trust. Best regards, Sihoo Customer Support Team

Response from SihooofficeJan 16, 2024

Dear Maris M, I'm sorry to hear about your frustrating experience with your order. We understand the importance of timely communication and fulfillment of orders. We sincerely apologize for any inconvenience caused. Rest assured, our after-sales team has been alerted, and they are actively working on resolving your issue as quickly as possible. We appreciate your patience and cooperation in this matter. If you have any further concerns or questions, please feel free to reach out to our customer support, and we will do our best to assist you. We value your feedback, and we are committed to improving our services to ensure a better experience for our customers. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you. Best regards, SIHOO Customer Service Team

Response from SihooofficeJan 16, 2024

Liebe Thomas Ebel, es tut uns aufrichtig leid zu hören, dass es Unannehmlichkeiten mit Ihrer Bestellung gibt. Es ist bedauerlich, dass die Lieferzeit nicht den Erwartungen entspricht und dass der Kundensupport keine zufriedenstellende Auskunft geben konnte. Das ist natürlich nicht der Standard, den wir anstreben. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und möchten sicherstellen, dass Ihr Anliegen schnellstmöglich geklärt wird. Um Ihnen besser helfen zu können, benötigen wir bitte Ihre Bestellnummer und weitere Informationen. Gerne würden wir gemeinsam eine Lösung finden und sicherstellen, dass Sie mit Ihrem Einkauf zufrieden sind. Sie können uns Ihre Details mitteilen, entweder hier oder direkt per E-Mail an unseren Support. Wir schätzen Ihr Feedback und nehmen Ihre Bedenken ernst. Vielen Dank für Ihre Geduld und Ihr Verständnis. Mit freundlichen Grüßen, SIHOO Das Kundenservice-Team

Response from SihooofficeJan 13, 2024

Dear Márcio Miranda, I'm sorry to hear about your experience with our company. We truly apologize for any inconvenience caused by the unexpected stock issues you encountered. We understand how frustrating it can be, and we appreciate you bringing this to our attention. Firstly, we want to assure you that we take customer feedback seriously, and we're actively working to improve our processes to avoid such situations in the future. Regarding the chair you purchased, we acknowledge the delay and the inconvenience it caused you. To address this, we're implementing a pre-sale system to provide more accurate stock information and delivery estimates. This will help us better manage inventory and communicate transparently with our customers. Additionally, we've arranged a refund as compensation for the inconvenience caused by the delay and the change in the product model. Please be assured that your satisfaction is important to us, and we're taking steps to prevent similar issues moving forward. If there's anything else we can do to make things right or if you have further concerns, please feel free to reach out to our customer support team. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our processes. Best regards, SIHOO Customer Support Team

Response from SihooofficeJan 13, 2024

Dear Gabriel Dinu, We sincerely apologize for the inconvenience you've faced due to the delay in receiving your order. We completely understand and share your frustration regarding the extended wait, and we're genuinely sorry for any inconvenience caused. We want to assure you that we take your feedback seriously, and we are actively working to address the issues in our logistics to prevent such delays in the future. Your experience is important to us, and we appreciate your patience during this time. In situations where a product is out of stock, we are implementing measures to provide clearer presale information and more accurate delivery estimates. Additionally, we have processes in place to arrange prompt refund compensation for customers who choose to cancel their orders due to extended delays. We understand that waiting for over three months is not acceptable, and we appreciate your understanding as we work to improve our processes and provide a better experience for our customers. If you have any specific concerns or if there's anything else we can assist you with, please don't hesitate to contact our customer support team. We value your business, and we are committed to making things right for you. Thank you for bringing this to our attention, and we apologize for any inconvenience you may have experienced. Best regards, SIHOO Customer Service Team