SihooofficeReviews of sihoooffice.com

Response from SihooofficeFeb 21, 2024

Bonjour Laur, Je suis vraiment désolé de la frustration que vous avez rencontrée avec votre commande de chaise ergonomique. C'est loin d'être l'expérience que nous visons à offrir à nos clients, et je comprends totalement votre déception. Il est vraiment regrettable que la livraison ait été retardée à plusieurs reprises sans préavis adéquat de notre part. Nous nous efforçons toujours de tenir nos promesses en matière de délais de livraison, mais dans ce cas, nous avons clairement manqué la cible. Je vous assure que nous prenons vos commentaires très au sérieux et nous allons enquêter sur ce qui s'est passé ici. Nous allons également travailler sur l'amélioration de notre communication avec nos clients pour éviter ce genre de situations à l'avenir. Je comprends que cela ne compense pas l'attente prolongée que vous avez subie, mais nous aimerions avoir la possibilité de vous offrir une réparation pour ce désagrément. Pouvez-vous s'il vous plaît nous fournir votre numéro de commande afin que nous puissions examiner votre situation de plus près et trouver une solution qui vous convienne ? Encore une fois, je suis vraiment désolé pour cette expérience décevante et je vous remercie de nous avoir fait part de vos préoccupations. Nous ferons de notre mieux pour rectifier la situation et regagner votre confiance. Cordialement, Sihoo Customer Support Team

Response from SihooofficeFeb 21, 2024

Dear Nikos, We apologize for any inconvenience you have experienced with your recent order. We strive to provide excellent service to all our customers, and it's disheartening to hear that we fell short of your expectations. We understand your frustration regarding the processing and shipping times. Please rest assured that we are actively looking into the matter to ensure that such delays do not occur in the future. We aim to be transparent with our customers, and any deviation from our stated processing and shipping times is not acceptable. Regarding the discrepancy in the shipping charges, we apologize for any confusion this may have caused. We will investigate this matter further to ensure that our pricing and shipping policies are accurately reflected on our website. Please know that your satisfaction is our top priority, and we are committed to resolving this issue to your satisfaction. We appreciate your patience and understanding. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team, and we will be more than happy to assist you. Thank you for bringing this matter to our attention. Best regards, Sihoo Customer Support Team

Response from SihooofficeFeb 21, 2024

Dear Andy Dawson, We're truly sorry to hear about the inconvenience you've experienced with your Sihoo M18 Classic Office Chair. We understand how frustrating it can be to deal with persistent squeaking despite efforts to tighten the screws. Please allow us to assist you further with this matter. Our customer service team is dedicated to ensuring that you receive the best possible experience with our products. We would like to explore options to resolve the issue with your chair and restore your satisfaction. Please reach out to us directly so we can provide you with personalized support and solutions. Your feedback is invaluable to us as we continuously strive to improve our products and services. Thank you for bringing this to our attention, and we look forward to assisting you promptly. Best regards, Sihoo Customer Support Team

Response from SihooofficeFeb 21, 2024

Dear paolo, Thank you for bringing this to our attention. We apologize for any confusion or inconvenience caused by our advertising campaigns. At Sihoo Office, we strive to uphold the highest standards of transparency and customer satisfaction. Regarding the issue you mentioned, we take customer feedback seriously and are committed to addressing it promptly. We understand your frustration and are actively looking into the situation to ensure that our advertising accurately reflects the terms and conditions of our promotions. As for the refund policy, we apologize for any misunderstanding. We always aim to provide fair and reasonable solutions to our customers. Please reach out to our customer service team directly, and we will do our best to assist you with your concerns. We value your feedback and appreciate the opportunity to improve our services. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction. Best regards, Sihoo Customer Support Team

Response from SihooofficeFeb 1, 2024

Dear erik w, We appreciate you taking the time to share your feedback, and we're genuinely sorry to hear about your dissatisfaction. We take customer concerns seriously, and we're committed to addressing them to the best of our ability. We understand that you've used the term "reine Abzocke" (pure rip-off), and we want to assure you that this is not the experience we intend for our customers. We apologize if you feel this way and would like to investigate the matter further to find a resolution. Could you please provide more details about the specific issues you encountered? This will help us understand your situation better and work towards a solution. We value your opinion and aim to improve our services based on customer feedback. Our customer satisfaction is of utmost importance to us, and we want to ensure that your concerns are addressed appropriately. Your input is valuable, and we thank you for bringing this to our attention. Please feel free to share more details, and we'll do our best to assist you. Best regards, Sihoo Customer Support Team

Response from SihooofficeJan 26, 2024

Dear Evelin Arnaudova, We sincerely apologize for the inconvenience you have experienced with your order from Sihoo EU. We understand the frustration that can arise from such delays and communication issues, and we deeply regret any negative impact this has had on your experience. Our team is genuinely sorry for the series of complications you encountered throughout the process. We appreciate your detailed feedback as it helps us identify areas for improvement within our customer service and logistics operations. We want to assure you that your concerns are taken seriously, and we are actively working to address the issues you've raised. Your order cancellation has been processed, and we are expediting the refund to ensure a prompt resolution. Please accept our sincerest apologies for falling short of your expectations. We value your feedback and will use it constructively to enhance our services and prevent similar incidents in the future. If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to our customer support team. We appreciate your understanding and patience during this process. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Sihoo Customer Service Team

Response from SihooofficeJan 24, 2024

Dear Tanguy NEYTS, I'm sorry to hear about the delay in your order, and I understand your frustration. We sincerely apologize for any inconvenience this has caused. Our team is actively working to address and resolve these issues. Please rest assured that we value your feedback, and we are committed to improving our services. If there's anything specific you'd like us to look into or if you have any further concerns, please feel free to reach out to our customer support team. We appreciate your patience and understanding. Best regards, SIHOO Customer Service Team