Sihoo Ergonomic Chairs | Sit Well, Think Better.Sihoo produces cutting-edge ergonomic chairs designed to enhance your well-being, boost your productivity at work, and unleash your creative potential.
Sihoooffice (sihoooffice.com) has 639 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Damien P.
J'ai commandé une chaise de bureau, qualité au RDV. Plus de 2ans que j'utilise cette marque au travail et jamais un souci. Lors de ma commande personnelle, malheureusement, 2 pièces étaient légèrement abîmées, j'en ai parlé de suite au support, ils m'ont renvoyés les pièces de suite. Gros + niveau service client. À l'écoute et très réactif, je recommande vivement !!
Rodrigo
I ordered the chair and took longer than they say on the website. When I got it and assembled it it was uncomfortable and the back part did not adjust height. After contacting support for a return they said that shipping back was not recommended and they would refund me 15€. I opted to return anyway because the money does not make up for the discomfort and faulty chair. The first return label was sent on the 1st of April. No one came to pick up the chair, for a second time I printed a new label and again nobody came. I reached multiple times Sihoo and they say DPD is not reliable and they will search for another solution. But they never do and they won't refund me. I am stuck with a huge box at home and without the money to buy a new one. I don't recommend this company at all!
Response from SihooofficeApr 19, 2024
Dear Rodrigo, Thank you for taking the time to share your experience with Sihoo. We sincerely apologize for the inconvenience caused by the extended delivery time, the discomfort of the chair, and the difficulties you've encountered with the return process. We understand your frustration with the initial 15€ refund offer and the challenges you've faced coordinating the return pickup with DPD. We should have done a better job following up on the missing pickups and finding a more reliable solution. We want to assure you that we take customer satisfaction very seriously. To rectify this situation, we would like to offer you a full refund for the chair, including the original shipping cost. We will also arrange for a new carrier to pick up the chair at your earliest convenience. Please reach out to us directly at [email protected] so we can finalize the return process and expedite your refund. We are committed to finding a resolution that meets your needs. Thank you for your understanding. Best regards, Sihoo Customer Support Team
Madison M.
I am rating 5 stars because this is a TRUSTWORTHY company. We needed to do a return and they made sure we got our reimbursement promptly, and were highly communicative throughout the process.
S W.
I bought a SIHOO Doro C300 Ergonomic Office Chair from Amazon UK. It was really good quality and easy to build but I noticed a problem with mine. Their after-sales could not have been more helpful. Not only were they very quick to offer a solution but everything was sorted out in a few day remotely. I don't really understand why there are a number of low star reviews here. My experience has been second to none and my company would happily buy from them again.
Sacha
Pour débiter votre compte ils sont efficaces. Pour respecter les délais de livraison et assurer un suivi de votre commande, par contre, c'est tout le contraire. Premier achat chez eux et j'ai déjà demandé un remboursement. J'espère qu'ils seront aussi rapides pour rembourser que pour débiter.
Response from SihooofficeApr 19, 2024
Cher Sacha , Nous sommes sincèrement désolés d'apprendre votre expérience décevante avec notre service de livraison et de suivi. Nous comprenons votre frustration et prenons vos commentaires très au sérieux. Nous nous efforçons d'offrir à nos clients la meilleure expérience possible et il est clair que nous n'avons pas atteint cet objectif dans votre cas. Nous tenons à vous assurer que nous prenons des mesures pour remédier à la situation. Nous avons examiné votre commande en détail et nous avons identifié les domaines dans lesquels nous avons manqué à nos engagements. Nous mettons en œuvre des actions correctives pour éviter que cela ne se reproduise à l'avenir. Nous vous présentons nos excuses sincères pour le désagrément causé et nous espérons que vous nous donnerez une autre chance de vous prouver que nous pouvons vous offrir un service de qualité. Cordialement, Équipe de support client Sihoo
Laurie L.
My goods were delivered well within the promised timeframe, and their tracking system provided real-time updates, ensuring transparency throughout the process. Sihoo Logistics and Transportation truly exceeded my expectations.
Response from SihooofficeApr 19, 2024
Dear Laurie Lovelady, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that your goods arrived on time and that our tracking system kept you informed every step of the way. Transparency and exceeding expectations are exactly what we strive for at Sihoo Logistics and Transportation. We're glad you had a great experience and look forward to serving you again in the future! Best regards, Sihoo Customer Support Team
João A.
I had a few issues with returning the item but they eventually were solved.
Response from SihooofficeApr 19, 2024
Dear Laurie Lovelady, Thank you for reaching out and for your patience with this situation. We sincerely apologize for the delay in processing your refund for the canceled order. We understand your frustration and want to assure you that this is not how we typically operate at Sihoo Logistics and Transportation. We can see from your comments that this has been going on for over 2 months and involved a significant amount of email communication. To expedite this process further, could you please respond to this message with your order number or reference number? This will allow us to quickly locate your specific case and ensure your refund is issued as soon as possible. We appreciate your understanding and apologize again for the inconvenience. Best regards, Sihoo Customer Support Team
Allen H.
When purchasing my Sihoo Doro C300, their customer service team provider prompt and professional assistance for me.
