CF W.
I bought a Sihoo C300 Pro chair
I bought a Sihoo C300 Pro chair, and the shipping speed was fairly fast. However, I encountered some issues while installing the armrests—the assembly was quite difficult. After careful observation, I found that the washer with two holes was slightly too large. When placed inside, it didn’t fully sit at the bottom, making it hard for the screw to reach the other end. (I specifically checked an installation video online, and in the video, it could be placed easily.) Since only the tip of the screw could catch some grip, applying force while tightening it caused one of the screws to strip. I emailed customer service, and after requesting a short video, they sent me new screws. There was also a small incident—when I replied with my shipping address via my phone, I accidentally mistyped one digit in the street number, causing a delivery failure. I had to contact customer service to correct it before I could receive the package. Overall, I had a good experience, as customer service was able to resolve all the issues I encountered. Here are some suggestions for improvement: 1. Optimize the assembly experience. 2. Provide more instructions on adjustment methods. While they can be figured out, it’s best to have clear guidance. 3. Include cleaning instructions.



