Shop Home MedReviews of shophomemed.com

Response from Shop Home MedMar 2, 2026

Thank you for sharing your feedback. I understand how frustrating it must have been to expect the bed all at once and then have the shipment arrive separately. The manufacturer ships the bed in multiple boxes, and all pieces are released to the carrier at the same time. In most cases, they are delivered together or within the same delivery window. Unfortunately, FedEx separated the shipment in transit, which is outside of our control and not the typical delivery experience. Regarding placement, our website does note that standard delivery for beds is curbside. This means the carrier is responsible for delivering the boxes to the curb or driveway, not inside the home. While we always hope drivers use reasonable judgment and place packages in the most secure area possible, curbside delivery is the level of service included with this shipment. We understand this situation was inconvenient and appreciate you bringing it to our attention. We will continue addressing delivery performance directly with the carrier to help prevent split deliveries like this in the future.

Response from Shop Home MedFeb 25, 2026

I’m sorry to hear about the issue with your delivery — I understand how frustrating that must be. Once an order is placed and fulfilled, it is shipped to the exact address entered at checkout. We do not change shipping addresses, and we are unable to modify an address after the order has been processed and shipped. If the address entered during checkout was different from your intended address, unfortunately, we are not able to make changes once it has been fulfilled. Please reach out directly to our support team so we can review your order details and assist you further.