Shop Home MedReviews of shophomemed.com

Response from Shop Home MedSep 15, 2025

Thank you for sharing your experience with us. We truly value your feedback and are very sorry to hear about the challenges you faced with your recent order. We understand how important it is to have confidence in both the equipment and the service team, especially with such significant purchases. We sincerely apologize that the installation did not meet your expectations and that our sizing guidance for the vest caused confusion and frustration. It is never our intention to leave our customers without clear answers or support. Your concerns have been noted, and we are actively reviewing this situation with our service and support teams to ensure that future customers do not experience similar issues. We also want to work directly with you to resolve the vest sizing matter and make sure you have the right equipment for your mom’s needs. Please reach out to Josh so that he can personally assist you and find a solution that works. We are committed to improving and to earning back your trust.

Response from Shop Home MedSep 8, 2025

Thank you for sharing your feedback. We’re truly sorry to hear that the cushion did not meet your expectations. We take product quality and customer satisfaction very seriously, and it’s disappointing to know you had this experience. We’d like the opportunity to make this right for you. Please reach out to our customer support team so we can assist you with a return, replacement, or alternative solution that better fits your needs. Your feedback helps us improve, and we appreciate you bringing this to our attention.