Shop Home MedReviews of shophomemed.com

Response from Shop Home MedOct 20, 2025

Thank you for reaching out, and I sincerely apologize for the delay. We completely understand your frustration, especially since you paid for express shipping and haven’t yet received your order. Please know that we’ve already refunded the express shipping fee to your original payment method. You should see the credit reflected in your account shortly. According to the latest tracking update, your order is scheduled for delivery on Wednesday, October 22nd. We’ll continue to monitor it to ensure it arrives as expected.

Response from Shop Home MedOct 20, 2025

Thank you for sharing your feedback. I’m sorry to hear that the cushion height and pommel thickness weren’t a good fit for this young lady. Comfort and proper support are very important, and we understand how frustrating it can be when the product doesn’t meet your expectations. If you’d like, we can help you find an alternative cushion that offers a lower front height and a slimmer pommel for a better fit. Please let us know if you’d like us to recommend suitable options or assist with an exchange or return.

Response from Shop Home MedOct 20, 2025

Thank you for your message and for sharing your feedback. We’re sorry to hear that the delivery felt slower than expected. After reviewing your order, we can confirm that it was delivered within 5 days, which falls within our standard shipping time frame. We do understand that timely delivery is important and truly appreciate your patience.