shopgoodwillReviews of shopgoodwill.com

I got some good stuff - but the cost of shipping usually makes the price double - they use fed ex - but when they use the ONE cent shipping, they send by USPS which we all know is a broken system - next when I call a shop out, for taking a week to get something in the mail - they make the same lame excuses - someone was sick blah blah blah - hey - with the money they are making on donated stuff they could maybe hire another person - anyway they don't like it and then you go on a list - and they reject your bids - which is fun because they are beating themselves out of money instead of heeding the feedback and it does not cause me to cry to not be able to order from them. It just reminds me of how bad their service was the first time - okay so the last straw was for me, was them sending something but not showing it on my email - why do they have my email if they are not going to use it - oversight - anyway I canceled my account - no more online goodwill - there are two big ones right here in the city - hit or miss - you find treasure on you don't. But my point was goodwill could have done well with this venture and stolen a lot of ebay money since people are burning out with ebay too - but the goodwill is not really planning it well or paying attention as a unit in the shipping departments and you just get burned out dealing with lame service - the money is getting tighter - and a lot of the stuff I was buying I was just donating to charity here - for dogs and cats and the zoo - not goodwill - lol - so it was like hobby deal - but for the money spent I can just go to walmart and buy socks and underwear and donate that stuff - people buy it if its still in new wrapper. Anyway as far as I can tell Goodwill lost out already - and it will only go downhill - some of the places charge way to much - backload with high delivery charge and its not costing them that much - so where is that extra coin going?

"Won" a set of ceramic kitchen canisters. The largest one arrived smashed and in pieces due to inadequate packing. Contacted shopgoodwill for a refund and discovered that their returns system seems specifically designed to wear down and frustrate buyers seeking a refund. First, they require multiple photos. No big deal, so does eBay and many other sites, right? However SGW has size restrictions, so you have to resize every photo before you can send it. Once you've resized them, you discover that their system is set up so only ONE photo can be sent (if you try to send two, the second photo simply replaces the first), yet they require multiple photos (damaged items, packing slip, shipping container, etc). To send the additional photos (required), you have to send them additional separate messages, each with a photo attached, each, again, resized. To facilitate this action, SGW has to close your case (!) each time; which they only re-open when they get the additional required photos. (Yes, their default is to close your case after each reply, rather than to keep it open till a resolution is reached!) I complained about how frustrating and time-consuming this process was, and they apologized for my having a hard time navigating their system, as if they weren't the ones making it difficult. I've been going back and forth with them for several days and am still awaiting a resolution. Certainly, I will not be bidding on anything fragile from SGW in the future.

I was going to donate an item that I won If i could get refunded the shipping and handling charges. The employee wrote back stating the do not refunds. I had to restate that I was nor asking for a refund I was donating the item i just wanted a reimbursement of the shipping and handling charge, I received another email stating the shipping charges were reimbursed. They stated they do not refund handling charges. I guess this is a way the Goodwill Tennessee steals money. I am still arguing the person on the other end.

I will give them 2 stars because I have received a few items as described . I have received 2 items that were not as stated , the one was claimed to be brass and wasn't it was a wall plate that was gold in color with a painting of a pirate on it . They did right by a reimbursement of monies spent. I just now received my item yesterday on 4/25/26 which was a cast iron dutch oven pan with lid . They stated on their sale that it was made in the USA, they kept that part kind of covered so you couldn't see where it was made from ,so I went by what they were saying and made the offer ,this is the online auction .Well when I received the item it clearly shows made in Taiwan not the USA and sent a message to the support team requesting all moneys be returned . I also sent a message to the main office . I received a message from the support team saying they replied I received nothing . I am going to contact the main office if I do not get a response . I want a full refund because they were deceiving in their description . So just beware when bidding on the auction that you may not receive what was stated . I can upload a picture of what I have received. ( Issue Resolved)

Sometimes items arrive and they are as described. I have purchased 2 bottles women's perfume recent. I suspect from the light color and scent, they have been partially refilled. I compared them to the same bottles I already owned. This of course is only my opinion, but I doubt that I will ever purchase fragrances from this website again. After winning the items, by the time I paid handling fees and up-charged shipping fees, I could have purchased them locally brand new for not much more.

Not only does goodwill get 80% of their products for free but they have raised their prices to think they have new products. But now they are changing the senior discount days from 25% to 10% and lowering their employee discounts. Just remember goodwill salvation army and others around u have 25 to 30% off on senior day wrong move

I've had an excellent experience with shopgoodwill.com over several years and dozens of items. I would urge caution, however, with some of the "fine art" listed by the Licking Knox location in Newark Ohio. There are hundreds of pieces with "buy it now" prices in the thousands of dollars purporting to be by famous artists such as Picasso, Peter Max etc. Earlier listings described the pieces as "numbered on the piece" when they weren't. The "Letters of Authenticity" no longer appear in the listings. Most were from Artova.com, a company with no information on the web except for its own website, Facebook and Instagram pages, which doesn't appear to have a physical address.

I see a good portion of items not sell because of ridiculous prices, maybe they should start items lower and at more reasonable prices for these free donations items....