shopgoodwillReviews of shopgoodwill.com

I use ShopGoodwill all the time, so this isn't based on just one single incident—it happens constantly. To be fair, the base prices can be decent, especially when you filter for the 1-cent shipping items. There are even a few wonderful, kind regional stores out there that write nice remarks and don't charge a single penny for handling. ​Unfortunately, the majority of the stores do charge it, and it completely ruins the experience. ​How does it cost five dollars just to put a single item in a box? They handle the merchandise significantly more when they are sorting and stocking it in the physical retail stores, and we don't get charged a handling fee at the cash register. Sneaking this fee into the online checkout is completely ridiculous. It’s just a sneaky way to inflate the price under a different name, and the stores doing this need to stop.

Pretty much everything is backward on this site.. I scratch my head on how something you can buy on Ebay with a return if it's damaged or not as described can sell for twice as much with no returns AS IS on this site? I'm not the only person confused on this like someone is ghost bidding for Goodwill. The staff 80% is incompetent and as it says "Ask if you have any questions" you will get a response if at all about two days after the auction ends. Shipping is beyond ridiculous and you'll find the weight is way off. You have obviously a Contract with FedEx I sell on Ebay and my shipping cost is far below what Goodwill charges. You should have a huge discount, so this tells me you're gouging. I was going to bid on two 128GB SD cards the shipping weight was 5 pounds $20.00 shipping. The reply "We base it on the size of the box". 85% of the photos of Camera lenses and Binoculars are useless Garbage or taken six feet away. This site has been around for years yet the lack of professionalism on items you can't touch with no returns is unexceptionable. The #1 excuse is "Well it's in our Warehouse we can't get to it". The Store in Portland Oregon is nothing but poor attitude and don't seem to care if the sell anything. Columbia Willamette shipping is way overpriced. Now On a good note I have had some very but few professional pro active response within a day from employees who do cars and I make it a point to let them know that they are a rare exception. They do know how to waste packing material I've never received a broken item yet. Goodwill get your act together I just waited 10 days to see a tracking number If I missed the 7 day payment period rest assured they would be wanting it NOW and threaten a flag on me.

I got some good stuff - but the cost of shipping usually makes the price double - they use fed ex - but when they use the ONE cent shipping, they send by USPS which we all know is a broken system - next when I call a shop out, for taking a week to get something in the mail - they make the same lame excuses - someone was sick blah blah blah - hey - with the money they are making on donated stuff they could maybe hire another person - anyway they don't like it and then you go on a list - and they reject your bids - which is fun because they are beating themselves out of money instead of heeding the feedback and it does not cause me to cry to not be able to order from them. It just reminds me of how bad their service was the first time - okay so the last straw was for me, was them sending something but not showing it on my email - why do they have my email if they are not going to use it - oversight - anyway I canceled my account - no more online goodwill - there are two big ones right here in the city - hit or miss - you find treasure on you don't. But my point was goodwill could have done well with this venture and stolen a lot of ebay money since people are burning out with ebay too - but the goodwill is not really planning it well or paying attention as a unit in the shipping departments and you just get burned out dealing with lame service - the money is getting tighter - and a lot of the stuff I was buying I was just donating to charity here - for dogs and cats and the zoo - not goodwill - lol - so it was like hobby deal - but for the money spent I can just go to walmart and buy socks and underwear and donate that stuff - people buy it if its still in new wrapper. Anyway as far as I can tell Goodwill lost out already - and it will only go downhill - some of the places charge way to much - backload with high delivery charge and its not costing them that much - so where is that extra coin going?

I will give them 2 stars because I have received a few items as described . I have received 2 items that were not as stated , the one was claimed to be brass and wasn't it was a wall plate that was gold in color with a painting of a pirate on it . They did right by a reimbursement of monies spent. I just now received my item yesterday on 4/25/26 which was a cast iron dutch oven pan with lid . They stated on their sale that it was made in the USA, they kept that part kind of covered so you couldn't see where it was made from ,so I went by what they were saying and made the offer ,this is the online auction .Well when I received the item it clearly shows made in Taiwan not the USA and sent a message to the support team requesting all moneys be returned . I also sent a message to the main office . I received a message from the support team saying they replied I received nothing . I am going to contact the main office if I do not get a response . I want a full refund because they were deceiving in their description . So just beware when bidding on the auction that you may not receive what was stated . I can upload a picture of what I have received. ( Issue Resolved)

Sometimes items arrive and they are as described. I have purchased 2 bottles women's perfume recent. I suspect from the light color and scent, they have been partially refilled. I compared them to the same bottles I already owned. This of course is only my opinion, but I doubt that I will ever purchase fragrances from this website again. After winning the items, by the time I paid handling fees and up-charged shipping fees, I could have purchased them locally brand new for not much more.

In the beginning I had a lot of good things to say about the Shopgoodwill site, but that was well over six years ago. Unfortunately, since then most of what I have to say is not good at all. The website itself is never updated. It is very unpredictable at best, suddenly stalling out, slowing down, or refusing to bring up a page. This poses big problems at the end of auctions when timing can be important. I cannot tell you how many items I missed out on because suddenly the site stalled out, the item ended, and thus could not enter a bid. Then there is the ridiculous laziness in how items are listed, presented, and information is provided. Some of the stores are pretty good with important information like measurements, decent enough photos, and fairly accurate information. However, most often there are no measurements at all, or very cruddy attempts at tossing in a ruler, or measuring tape at an item (literally) in the photo. Which the majority of the time is meaningless. Photos are spotty at best, with important features of many items either poorly shot, or not shown at all. Sometimes an item is packed in a cardboard box and cannot be seen at all... figure that one out. And then there is the supplied information, which most of the time is hardly anything at all, or not at all. Usually its just a boilerplate paragraph that has nothing at all to do with the item. Then there is the very often peculiar listings of valuable or tasty items that go up for auction but are "pick up only". Despite their being perfectly shipable. My take on this is that someone at that store wants the item, but it has to be put up on the auction site and thus figures if they make it pick up only, the chances are that no one will bid on it. Now if it were oversized, maybe I would understand. But explain to me how the same store can ship every other small lamp, or tea cup and saucer, or 8"x10" framed picture, and then randomly not for those very same items but happen to be antiques, vintage, or obviously sought after. Maybe I'm a bit too suspicious but... But then there is this one issue that leaves me flabbergasted. Should you need to change important shipping information in your account, say an address for instance. Don't expect it to take place immediately like every other modern site. I lost three items this way. I decided to have them shipped elsewhere When I made the changes in my account, only one I had started bidding on, the other two no. There was still five to six days left on the auctions. Yet, the shipping information was not updated instantly, in fact by the way things occurred, the shipping information didn't update for many days. And this despite taking extra precautions by sending messages to the stores informing them of the shipping location change just after changing it. Despite that, the items were shipping to the wrong location, and I never heard or saw them again. Only one made it, and only because I chased down the FedEx driver the day it was to be delivered. Despite contacting the stores, FedEx (which is no longer a customer oriented service anymore as of a year ago), the stores would not take responsibility for the loses. I was out a few hundred dollars on that. I pointed out to them that had it been eBay, or any other retailer online, account information changes are instantaneous. But for some reason, Goodwill doesn't seem to update their information for days. I could list many other terrible experiences I've had with this site the past three years, but I think this is enough.

The online bidding is ridiculous. I do not believe how the price of stuff is so high . I really don’t believe that people are that stupid to bid up gold plated jewelry to 600.00. I think most of that bidding is done by computers or goodwill staff themselves to run up the bidding price, cause that’s just ignorant

I had won a bid on a 9+lb box of jewelry with the Central and Northern Arizona Goodwill Store. The title stated the jewelry box contained bohemian, fashion, jewelry with some DESIGNER names. I did some research as to what the DESIGNER word meant in this regard and what I received was anything but that. I expected some if not most, of the jewelry to be fashion. I did not expect that the ONLY DESIGNER name in my box would be a few Claire's pieces, if Claire's is even considered DESIGNER. I feel scammed and shafted. This is not how a company who receives donations should do business. Shame on Goodwill for their deceiving name, nature, and taking advantage of consumers like me for their big wig, monetary gain. BADWILL corporate should be imprisoned as their lack of integrity and overall fillation of greed, should be a crime.