Goodwill Online is awful!! Read several reviews on goodwill online…
Read several reviews on goodwill online and 99.9% are accurate!! Extremely high shipping and handling fees. Their money train must be losing steam bc the starting auction prices are higher than the product value and many items go unsold. Too bad they got greedy. I hope buyer and resellers spend their money elsewhere!
RV
Ramirez V.
Why is goodwill so expensive now it’s…
Why is goodwill so expensive now it’s crazy I’d rather going to new department stores n buy new which at 65 percent of time it’s cheaper then goodwill. Idc what anyone else says it’s true seriously they are given the stuff n then turn around n sell it for what it cost at 20percent off of what it cost new it’s crazy then if it dont fit cause u cant try it on there 9 times out of 10 you dont take it back to much hassle. Its not because they pay there workers good money cuz they dont but the CEO gets a BIG CHUNK of profits n there so called sister country they deliver ya right not happening like they say they give them there torn tattered n clothes that has been pushed around to different goodwills n maybe a once a year that country will receive something but not what we think its truly sad that the CEO is the true moneymaker here
MB
Melissa B.
This place has gone steadily downhill
This place has gone steadily downhill. I used to use it 10 years ago and it was great. Over the past 2 months I got back on and it's been one horrific experience after the next.
Won a very delicate antique, paid dearly. The person who "handled" it in packaging either broke it beforehand (which is what I expect, in response to a polite message I'd sent requesting good packaging, so I think a Karen or Ken took offense because you know, customer service isn't "a thing" when you're untouchable and being paid no matter what you do) or intended for it to break in shipping: this was no accident or Fed Ex mishandling, with the item arriving flopping around in loose packaging and no fragile markings on the box, as I specifically requested, not that I should have to.
Yes, you, Greater Milwaukee Chicago.
Over the past 2 months I have used the shopGoodwill online platform daily, acquiring products for a project I'm wokring on, and have ordered and received items from 47 separate Goodwill locations, in some cases multiple items from the same location.
Statistically I receive 1 out of 4 items broken for no reason other than the item is essentially thrown in the box with a lick and a promise. A Fed Ex driver with the finesse of a surgeon would not have been able to keep the item from breaking.
Because these stores are autonomous, unchecked, unsupervised and Shopgoodwill "senior management" is, in my seasoned experience, a fake position using a copy-paste-response of "I'm so sorry you experienced this but..." I have rapidly and painfully learned which online locations I'll bid with again and which locations treat me like an "enemy" they should penalize with broken antique objects, as though my bidding/winning/payment was a personal attack. Some of these individuals don't know what the definition of the word "customer" or "service" means and think I am paying with Monopoly money, so when I find a location that actually does simply give me what I paid for, I like to let other people know (and leave 5 star reviews), and acknowledge their work, and on the flip side:
Out of the 47 sellers I've used via the Shopgoodwill platform, I have a list of 13 with "WARNING: DON'T USE AGAIN" because they operate with the care/service of a drug cartel/money laundering scheme or minimally they simply don't care and/or the owner can't be a thug on the street but can hiding at the other end of a computer, and out of these 13, I have 5 who top the "We get off on items breaking in the mail" and "You owe us your money and we owe you nothing but heartache" list:
⛔️
Western Northern Connecticut
Houston
Greater Milwaukee & Chicago
San Diego County
Northern Michigan
⛔️
The only reason I've not included "Palmetto" is because in both cases they immediately refunded with the photos I sent.
Now you know. Protect yourself. I will be posting this on as many sites as possible and have written to Fed Ex headquarters letting them know what is really going on because it's not them: it's these Goodwill locations and senior management who allow these locations to keep their licenses and literally steal our money.
Here's to the Goodwill store owners and employees who care. 👍🏻
LM
Lora M.
I attempted two auctions
I attempted two auctions on two different occasions the is past 2 weeks. I was high bidder on one and the only bidder on the other right up to the end of the auction. Verified with the yellow symbol, only 1 bidder, me, and on the shipping page my sign on. Both times the auction did not close on time, never showed another bidder and I lost the items I really wanted. Their system is extremely flawed, inconsistent and maybe someone has figured out how to manipulate it in the stores? People buying cheap and reselling. Not doing it again.
BA
Barry
Bargains are getting harder to find.
They have started pricing camera opening bids at or above typical selling prices. Check eBay or Facebook Marketplace prices before bidding. Often you can get a working product for the same amount as an untested item at Goodwill. Shipping is often a week out from bid closing. I have had some good buys, but it is becoming less frequent. Many items have an unusual chemical smell. Shipping costs are often outrageous and with the handling charge, you end up almost doubling the cost.
SS
Steve S.
Here are the issues
Here are the issues: 1. Taxing on shipping and handling fees; sleazy. 2. The employees sometimes either steal or "lose" a product(s) you bid on.3. shipping and handling fees are gouging. 4. They allow SNIPING. 5. Questionable insider bidding to raise a price. 6. selling possible counterfeit products (see South Florida Psycho Bunny). It's bad. and this is before we get to the executives taking huge salaries and...
LD
Larry D.
Buyer Beware they don't test anything and No Refund
Most of the time when I buy stuff from the Goodwill online store I practically get robbed 50 percent of the time one way or the other either on stuff that doesn't work or the shipping I've been buying stuff from Goodwill online store for 3 or 4 years and it's I'm about over it just remember if you buy something and it doesn't work you will not get a refund
BG
blackgoo G.
Authentication Suspensious
Hi, i go for those authenticated sneakers Wright where you can checkout the certificate for example my most recent buy was jordan 4 blackcats $420 with box. Well so far out of the 50 or so buys only 11 were truly authentic. It gets better im the guy at the boutique people come see for authentication for the last 20 years this what i do. Emailing they play games with return authorization and calling them turns into calling a bunch of people for the returns. So I don't play they games now i just do the charge backs selling counterfeits is a no no for the payment methods. I always call and get the return and as soon as they receive it I do the charge back so to guarantee the full refund. What goes on $450 - $1500 take your certified items to get looked at.