shopgoodwillReviews of shopgoodwill.com

Pathetic money-grab tactic by multi-billion dollar cooperation posing as a charitable organization. I buy and restore vintage audio equipment, and I no longer even attempt to visit goodwills to source gear. The second they have anything valuable, it's being auctioned off on this stupid site for TOP DOLLAR. Please, unless it's clothing, do not donate to goodwill. They auction off anything they see as potentially valuable. Lining the exec's pockets. Sad!

FIRST OFF THEY GET THE STUFF FOR FREE AND THEY CHARGE MORE THAT THE ITEM WOULD BE NEW. IT IS STUPID. I HAVE BOUGHT MANY ITEMS FROM THEM AND IT IS TRULY HIT OR MISS AND THEY REALLY DON'T KNOW WHAT THINGS ARE. I SENT A VERY LONG LETTER TO SHOPGOODWILL CORPORATE OFFICE SAYING HOW THEY COULD MAKE MORE MONEY BY DOING DIFFERENT THINGS BUT NO RESPONSE. THEY DON'T CARE. IT SHOULD BE CLOSED DOWN AND DON'T GET ME STARTED ON SHIPPING COSTS! OR THE BUNDLE SHIPPING WHICH MANY LOCATION WILL NOT SUPPORT. ALSO YOU PAY A FORTUNE FOR FAST SHIPPING AND IT TAKES THEM UP TO 2 WEEKS TO SHIP. THIS IS NOT FAIR!

I made a bid o $30.00 on a sewing machine and someone else somehow made the same bid or something went wrong because they said my bid was $25.00 and I have proof my bid was $30.00 cause I took a screenshot because of things like this

I use ShopGoodwill all the time, so this isn't based on just one single incident—it happens constantly. To be fair, the base prices can be decent, especially when you filter for the 1-cent shipping items. There are even a few wonderful, kind regional stores out there that write nice remarks and don't charge a single penny for handling. ​Unfortunately, the majority of the stores do charge it, and it completely ruins the experience. ​How does it cost five dollars just to put a single item in a box? They handle the merchandise significantly more when they are sorting and stocking it in the physical retail stores, and we don't get charged a handling fee at the cash register. Sneaking this fee into the online checkout is completely ridiculous. It’s just a sneaky way to inflate the price under a different name, and the stores doing this need to stop.

Here is proof of ghost bidding. I made a bid of $150 on an item and at the very last second someone won the item for $150.75! Goodwill only allows $1 to $2 bid increments over a current high bid. Then recently I bid $175 gor an item and I received an email that I was outbid by $176. I bid $200 and was outbid by $201. So I accepted that and moved on. After bidding closed I get an email that I was awarded the item at $174. If someone isnt ghost bidding then the system is totally bugged. I have the emails and screenshots to prove it. I will post them here if I can.

I honestly love goodwill.com...but it depends on what you're buying. I've purchased 3 times and ALL 3 times I've scored expensive designer items for very cheap! They've all shipped wiithin the 5 days promised and all met expectations for condition. When you bid, figure another $15-$20 for tax, handling, and shipping. If it's still a good deal...then buy it. If not...then don't. Not everything is a bargain so just be smart before you bid!!

The worst online merchant out there. They overcharge for shipping, and when you send them a message wondering why it's taking longer than a week to even ship the item, you get ZERO response from "customer service". I would never attempt to purchase anything from them ever again.

Pretty much everything is backward on this site.. I scratch my head on how something you can buy on Ebay with a return if it's damaged or not as described can sell for twice as much with no returns AS IS on this site? I'm not the only person confused on this like someone is ghost bidding for Goodwill. The staff 80% is incompetent and as it says "Ask if you have any questions" you will get a response if at all about two days after the auction ends. Shipping is beyond ridiculous and you'll find the weight is way off. You have obviously a Contract with FedEx I sell on Ebay and my shipping cost is far below what Goodwill charges. You should have a huge discount, so this tells me you're gouging. I was going to bid on two 128GB SD cards the shipping weight was 5 pounds $20.00 shipping. The reply "We base it on the size of the box". 85% of the photos of Camera lenses and Binoculars are useless Garbage or taken six feet away. This site has been around for years yet the lack of professionalism on items you can't touch with no returns is unexceptionable. The #1 excuse is "Well it's in our Warehouse we can't get to it". The Store in Portland Oregon is nothing but poor attitude and don't seem to care if the sell anything. Columbia Willamette shipping is way overpriced. Now On a good note I have had some very but few professional pro active response within a day from employees who do cars and I make it a point to let them know that they are a rare exception. They do know how to waste packing material I've never received a broken item yet. Goodwill get your act together I just waited 10 days to see a tracking number If I missed the 7 day payment period rest assured they would be wanting it NOW and threaten a flag on me.