Ship Smart Inc.Reviews of shipsmart.com

I found this company extremely well organized and everyone I dealt with knew what they were doing. Each step of the process was clearly communicated. People were easy to reach and both knowledgeable and helpful. Things arrived in excellent shape and on time. Driver was very helpful. It is rare to find a company where everyone knows their job so well and is so easy to deal with. We shipped items from Washington DC to California as well as Maine and Virginia. Top notch!

We cannot tell you how immensely excited we are about the amazing service we received from Ship Smart. We initially spoke to them on Tuesday July 26th. Less than 24 hours later the desk we were shipping was picked up at my sisters house in Davie, Florida. The desk was not in a box or crate. The desk was sent to the warehouse where it was very professionally and very securely wrapped and placed on a pallet. Literally seven days later the desk was in our home in Cincinnati, Ohio. While the speed and professional wrapping were important, the very best thing were the people I spoke to. No voice mails and no answering machines. Every time I spoke to someone they answered the phone and made sure everything was taken care of. In our case the desk was a 82 year old desk that my parents bought a few days after they were married in 1940. Ship Smart's care and service were simply wonderful.

ShipSmart delivered my belongings MONTHS later. They stored my belongings at a warehouse that left my belongings outside in rainy Washington state for months which caused unsalvagable WATER & MOLD DAMAGE. Everything was ruined or damaged in some way. Even the things that were not water damaged were bent, dirty, or stained. Support smaller moving companies that do not outsource all their duties and responsibilities to irresponsible companies. SHIP SMART SUCKS. I was able to recover some repayment but it took just less than a year to receive compensation.

Really great experience! I was trying to get some boxes from my parents' house to mine, too many to ship, but not enough to go for a full-on mover. They picked up the boxes on that end, and dropped them off at mine, and everything arrived in great shape. I was worried it would be a huge pain to move, or that I'd have to mess around with packing up a pallet on my own, but they made it easy.

Communication was excellent. Every time I called, my call was answered promptly and the person I spoke to was able to answer my question. The whole process worked exactly the way it was supposed to. I was very happy with the service

The timing was perfect they came when expected. Took care of our items. We were moving almost 2000 miles. The date of delivery was the date our items arrived. Working with shipsmart was the smoothest part of the move. Would definitely use them again.

They were very helpful. They made my out state move seamless and no worries or concerns. From customer service all the way to the movers . Strongly recommend them

They will take your shipment and start pressuring you for extra money. If they do that, stay firm and reach out to FMCSA and FTC with a complaint. Go to court. Know your rights and don't giving in to their pressure.