ShipMonkReviews of shipmonk.com

Absolute worst logistics company / 3pl I have ever dealt with in 10 years, a full staff compliment that will tell you everything you want to hear with zero staff on the ground to take action. Our shipmonk warehouse decided to relocate all of our stock and 'tear down shelving' during peak season. We currently have over 500 orders pending shipment, compounding daily. The best their pick and pack team can muster is sending out 50 a day. If you're happy losing business and leaving your companies fate in the hands of these guys it's your call, if not go elsewhere. Don't be fooled by 'sla's' either, not one has been hit for over 2 weeks and when we requested compensation we were told that's not part of the agreement. SLA's are simply another marketing tactic with no tangible weight!

David was very responsive & helpful during our closeout process.

Shipmonk has been such a pleasure to work with! Huge shoutout to our onboarding associate, Amy, who has helped us every step of the way to make sure our onboarding was smooth and speedy. She has been such a source of knowledge and support and made a seemingly complicated process incredibly easy.

Good service and helpful staff, highly recommend.

My experience with Avi as our Onboarding Expert for the Shipmonk was nothing short of exceptional. From our very first interaction, Avi demonstrated a unique blend of professionalism, knowledge, and interpersonal skills that made the entire onboarding process seamless and enjoyable. Avi's in-depth understanding of Shipmonk platform and its integration with Shopify is truly impressive. He possesses a granular understanding of the platform's features and capabilities, and he was able to translate this knowledge into simple, easy-to-understand terms for our team. As a result, we were able to get up and running on the platform quickly and efficiently.

We have been with Shipmonk coming up for a year now. While there have been some peak and troughs, (more peaks than troughs) operations in general has been great. We have had a few HE's during this year, and all have been good. Our latest HE (Antonio Ribeiro De Queiros) is very good and quick with communication, and helpful with any situation that may arise. One of his best characteristics is his honesty. This approach allows a good base to build a strong relationship. Thanks Antonio

Props to DAVID! he´s been more than awesome! ;) great onboarding process, even in areas that were not his

Dana and Stacy are expectations employees. Not only do they know the Shipmonk processes, they also learned how Nutrafol inventory works. Also shoutout to Chris for being a fundamental member of the success of this count at NJ!