ShipMonkReviews of shipmonk.com

I am a representative for a company that uses their services. they take days to ship items, even after a tracking number is created. You cant effectively escalate or expedite any shipments - They seem to only respond with a net resyult of "it ships when it ships". They have pulled items incorrectly for our customers that have been labelled correctly. To verify this is genuine - I have interacted with a person with the initials R.P. Thanks

We've had a mixed experience with Shipmonk as a fulfillment service. While there are some positives, there have been significant challenges that affected our operations. * International Order Shipping: We only achieved reliable international shipping after partnering with Passport, which revealed weaknesses in our initial approach. * Shipping from the UK to Europe: Relying on Royal Mail instead of globally recognized carriers like DHL or DPD caused major delays. Other fulfillment centers provided faster and more cost-effective solutions. * Customer Reputation Impact: Shipping delays led to an influx of negative reviews, hurting our brand. It took a lot of effort to regain customer trust. * Claim Filing Limitations: Unlike other warehouses, Shipmonk does not offer an intuitive claim filing process, meaning we had to absorb losses when issues arose. * Lost Items During Receiving: Items marked as "not seen" had no recourse for claims, adding to financial losses. * Service Discrepancy: While customer service has been helpful, the warehouse operations and contract terms fall short compared to other providers. Overall, Shipmonk shows potential, but its logistics and fulfillment processes still need greater reliability and flexibility. We've seen significant improvements over the past year and remain hopeful for continued progress in these areas. Throughout our experience, the customer service team has been outstanding—special thanks to Cassandra for her exceptional support. However, some operational challenges are clearly beyond her control.

Our experience with Shipmonk has been rocky. We've been through several account managers since the beginning of our account. The HE's are always very helpful and communicative but if they ever need to bring in a seperate team for help - ops, engineering, etc....communication breaks down pretty quickly. We've had inventory issues in the past. HOWEVER - They get orders out in a timely manner and are willing to help when asked. They try their hardest and again, the HE's have good communication. Through no fault of their own, they don't have a lot of control over other departments communication.

They are good and easy to set up for simple DTC fulfillment, however any integrations beyond do not flow easily and require manual upkeep. They are trying to expand their reach to wholesale fulfillment, but they are not even close to ready. Experience has been fine for our Shopify site, disappointing for any other fulfillment option.

Once we were assigned a dedicated account specialist, things are running smoothly. We work with a facility that was just acquired from Shipmonk, so we expect to be getting better and better service.

The change from Deposco to Shipmonk was not without problems. The good thing was we have a very dedicated and helpful contact, she try to sort out everything for us. I like the app and the visibility but there are some reports I am missing (like full movement report, not only parts of).

We chose Shipmonk and they were much better than our previous 3PL. However, the were not perfect. They do have a fantastic software interface for viewing orders, tracking and filing claims. They are ideally targeting for smaller item quantity, high volume orders shipping within the USA. Our pain was with larger orders going to international customers requiring customs declarations. Shipmonk is continually improving. If you are direct to consumer shipping smaller items, they could be a great fit for you. They seamlessly integrated into Shopify both directions, so orders pushed to them and tracking pushed back to the customer. However, for our B2B orders, we used Quickbooks and there was not an integration so we had to manually process orders in their portal. Given the ease of their portal, this was not bad, but an extra step.

+User-friendly interface +Reasonable shipping prices with many options +Ability to do an extra custom project if necessary +Reliable performance - lack of reporting tools - bit pricy -- when you ship 10 boxes and only 1 arrives, they will confirm with a signature that 10 boxes were delivered. You will never be able to dispute the delivery with the carrier