ShipMonk Reviews | Read Customer Reviews of shipmonk.com

ShipMonkReviews of shipmonk.com

4.0399 reviews
Shipping & Logistics

ShipMonk

About ShipMonk

ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.

ShipMonk (shipmonk.com) has 399 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: shipmonk.com
Website: shipmonk.com
Category: Shipping & Logistics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ShipMonk reviews

399 approved reviews, newest moderated first

Chrisanty L.
Jun 9, 2023
Got a quick response from the support…
Got a quick response from the support team - Betsi. Over all is a good experience only some issues on shipping that needs to be resolved such as claims.
Response from ShipMonkJun 20, 2023
Hi Chrisanty, Thank you for sharing feedback about your experience. We'll be sure to pass it on to Betsi, and the team overall. If there are any further issues with shipping that you experience, please reach out to our Client Success team so they can resolve them for you as soon as possible.
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Charlie B.
Jun 9, 2023
Tania is such an asset in the team!
Tania is such an asset in the team, we had an urgent request which needs a close monitoring and assistance, and she was able to deliver beyond our expectations! Kudos! Thank you so much!
Response from ShipMonkJun 20, 2023
Dear Charlie, Thank you for writing in to tell us about your ShipMonk experience. We are so glad that Tania was able to rise to and exceed expectations. We'll be sure to share the feedback with her.
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CLARISA C.
Jun 8, 2023
A token of appreciation for Bania
We have been with Shipmonk for a little bit over a year. Our recently assigned HE is amazing, she is extremely quick with communication and helpful with all situations that may arise. We appreciate you Bania R.
Response from ShipMonkJun 20, 2023
Dear Clarisa, Thank you for the review! We are so glad you have had a positive experience with ShipMonk. Please let us know if there is ever anything else we can do to help further your business goals. We'll be sure to pass on your feedback to Bania. :)
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Vipul K.
Jun 7, 2023
Brenda Montes helped us stop an errant…
Brenda Montes helped us stop an errant shipment quickly, and efficiently!
Response from ShipMonkJun 20, 2023
Dear Vipul, Thank you for leaving feedback! We'll be sure to let Brenda know.
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Adam A.
Jun 6, 2023
Overall, a very good 3PL
Had some hiccups along the way, but Shipmonk does a great job of adapting and making the experience as seamless is possible. Would definitely recommend!
Response from ShipMonkJun 20, 2023
Dear Adam, We appreciate you leaving feedback about your experience with ShipMonk. Our team always aims to do everything in our power to set up brands for success, so if there's anything more we can do to enhance your experience with our services, please let us know. Thank you for being a valued client!
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Customer
Jun 5, 2023
A Great 3PL Provider!
Shipmonk has been a pleasure to work with. Our Happiness Engineer goes above and beyond to ensure our needs are met. They work on us with solutions to problems and provide a quick well thought out breakdown of Cause and effect.
Response from ShipMonkJun 20, 2023
We appreciate the review! The whole team is happy that we've been able to provide top quality services to your business. Thank you for being a valued ShipMonk client!
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Jenny
Jun 2, 2023
Feedback
Email response was timely and the actioned taken resulted in a quick resolution to my concern.
Response from ShipMonkJun 20, 2023
Dear Jenny, Thank you for leaving this review and letting us know about your experience! We are happy to hear that you've had a timely resolution. Please let us know if there is anything else we can do for you and your business.
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Tam
Jun 1, 2023
Client Experience Manager
This review is specifically for Christopher Brown, our product manager. I appreciate Chris' responsiveness and willingness to help find solutions, whether to smaller problems or giant issues (we seem to face both quite regularly). I know when he says he's looking into a solution, he truly is. Many issues are out of both of our control, but nevertheless I do value working with someone who's straight, honest and responsive. Thank you, Chris.
Response from ShipMonkJun 20, 2023
Dear Tam, Thank you for sharing your experience; we will be sure to pass the feedback on to Chris. Our entire Client Success team is dedicated to helping your business be set up for success, so please let us know if there's ever anything more we can do to enhance your experience.
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