ShipMonkReviews of shipmonk.com

We used ShipMonk for about two years and were initially happy, which is why this is two stars rather than one. Over the past three to six months, however, the service deteriorated badly. Dozens of returned units sat in quarantine for months because of an acknowledged technical issue, while we continued paying storage. We sent the requested poly bags, but the rework still was not completed, and even our request to have the inventory returned stalled. Fulfillment was suspended when our prepaid balance went $8 negative. A wholesale shipment with no outbound scan was declared lost, so we sent a replacement at ShipMonk’s advice. The original later shipped, leaving us with the replacement and return costs. Another large international order sat on the loading dock for two weeks until I personally chased it down. Most seriously, ShipMonk supplied incorrect customs paperwork that produced a charge of more than $1,000. They acknowledged the error and told us to pay it and claim the money back. After we paid, meaningful responses largely stopped, and we still have not been reimbursed. On our final day, they also invoiced us for 55 pallets when we used four, and our final inventory transfer was short-shipped. Mistakes happen. The decisive issue was the repeated failures, weak handoffs, and lack of accountability after acknowledged errors. We did not want to leave, but eventually moved our inventory to another 3PL. Based on our recent experience, I would not recommend ShipMonk.

I've been with shipmonk for a while now and would say there good at a few things and also bad at a lot. 1. The shipping prices they offer is not the best. 2. I've been unable to submit a help ticket for around 4 months now, and despite emailing them around 10 times (and sending screenshot of the error countless times) and being told that their team is looking at it, it's not being solved. 3. A lot of packages are lost. They say it's on the courier, but ive worked with other 3PL's and the rate of lost packages have never been this high. Also their system for making a claim is not very good. When a pacakge is shown as delivered but is not delivered, I cannot file a claim, and I have to email them about it so it takes longer to get it filed. Also when a package is still shown as "en route" I cannot file a claim, since their system say it might still be delivered. So it's basically the two scenarios of packages not being delivered - none of them allow for an easy way to file a claim. Sometimes when sending in the claim via email, they even ask for a screenshot of the error in their own system - the same error that appears EVERY SINGLE TIME that you try to file a claim that is marked as delivered. 4. If adressing more then one issue in an email with them, they often only answer to one of my questions and usually the one that is easiest to answer - not nessecarily the one that is obviously most important. I could say a lot more, but I'll just leave it at 2 stars. 2 instead of 1 since they are also fast and effective at sending out packages.

My onboarding experience was smooth—clear, easy, and well-guided. The representative made the process simple, was proactive and helpful, and even answered calls to assist with any concerns. I couldn’t have asked for better service at the start. UPDATE one month after onboarding: But after shipping out my preorders, things took a turn. Issues piled up—expensive shipping carriers that reject most claims, a warehouse software with bugs that forces me to spend over an hour on emails daily, and a high rate of shipment returns. I initially chose ShipMonk to help my business grow, but now I feel hesitant to scale. Lost and undelivered packages go unclaimed, and I’m stuck managing frustrated customers while relaying messages between ShipMonk’s team. Losing money, losing focus and losing confidence. Not ideal.

I was really excited to work with Shipmonk, their service seemed really great. However after 1 year with them I'm cancelling my contract because of the constant loss of inventory that has occurred. Pros: Easy to use integrated software that syncs with Shopify and automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being a Shipmonk customer was great. Orders were automatically fulfilled and it saved hours of work. Cons: They lost thousands of dollars of inventory over the course of a year, a fraction of which was reimbursed. When you sign up for their service the terms and conditions say that even though they might be at fault for lost inventory, they are not financially responsible. It was incredibly frustrating having to email their customer service every week to report an inventory discrepancy. I sell unique clothing designs that have a high production cost so I suspect staff members were stealing my products each time an order was fulfilled. Their Happiness Engineers were always very apologetic each time I reported a claim, but failed to solve the issue or explain why my inventory continually went missing. The rare times that Shipmonk did agree to reimburse me, they only gave me a $10 credit per unit which was a small percentage of the production cost. The lost inventory has negatively impacted my business' reputation. Multiple times I had to message customers to apologize that their order could no longer be fulfilled. Many of the missing products were irreplaceable. Their software syncing system would list products as in stock on my website, then suddenly have an inventory level of 0 when the order was being fulfilled, changing the order status to backordered. Because of Shipmonk's negligence, I've lost thousands of dollars worth of sales plus thousands in lost inventory. I would only recommend their service if you sell very low value items or sell wholesale in bulk.

Very rocky start trying to use ShipMonk to fulfill Amazon orders. Very stressful and our seller account was hammered with bad stats for a week on and off. Got through it and was smooth sailing (so we thought) until the freight charges started getting "adjusted" by the shipping companies. Turns out what ShipMonk call 0.9 lb is actually 1.05 lb so our freight rates effectively doubled which destroyed our margins. We soldiered on but eventually grew tired of all the nickel and diming with 4% surcharges on all account payment methods except ACH payments, ridiculous "packaging material" charges (for standard size cartons and void fill) which should be part of the Pick n Pack fee and high storage fees due to the way they spread your stock out. They also lost half a pallet of stock for a week or so (had to close Amazon listing and ShipMonk blamed their warehouse workers for it - great training there guys!) and we've had a number of damaged or lost shipments were the verdict was "the carrier won't pay for that so don't bother claiming". TL;DR: While I hear ShipBob is just as bad there must be better options elsewhere. Not recommended, stay away unless you enjoy unnecessary stress and expense.