ShelterLogic Reviews | Read Customer Reviews of shelterlogic.com

ShelterLogic Reviews | Read Customer Reviews of shelterlogic.com

ShelterLogic reviews

482 approved reviews, newest moderated first

Sydney L.
Apr 17, 2026
Great Customer Service!
I was unable to find the specific replacement cover that I needed online, so I called in. Anthony was not only helpful, but very knowledgeable and was so enjoyable to work with! He made the process smooth and easy. The cover was delivered on time and in the perfect size.
Response from ShelterLogicApr 20, 2026
Hi Sydney, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
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Antonio da S.
Apr 17, 2026
Sales person Anthony was informative …
Sales person Anthony was informative and made great suggestions In selecting the correct shelter for my boat.. the material was definitely an upgrade from the shelters at retail stores.I bought the shelter last fall,we had quite the winter in Ontario with alot of snow and the shelter handled it well.
Response from ShelterLogicApr 17, 2026
Hi Antonio, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team.
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carolannkitchenhotmail.com
Apr 16, 2026
Interest in a Gazebo
The person I spoke to was very helpful and sent me great information for the products I was interested in!
Response from ShelterLogicApr 17, 2026
Hi Carolann, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
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Elton
Apr 16, 2026
I Had an old Shelterlogic shelter-And no assembly instructions
I had an old Shelterlogic shelter, I got from a friend 10 years ago, stored in a shed. Of course I had no idea how to set it up. I found a 6 digit number on a tag and one email to Sofiane at Shelterlogic got me a set of instructions the next day. Talk about quick service! Did not expect such a quick and pleasant experience. Much appreciate your help Sofiane!
Response from ShelterLogicApr 17, 2026
Hi Elton, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Sofiane for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team.
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sandra B.
Apr 16, 2026
Good customer service
I bought a gazebo on marketplace and was able to get a PDF copy of the manual very easily by a quick call to the company.
Response from ShelterLogicApr 17, 2026
Hi Sandra, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
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chiroken
Apr 16, 2026
I've asked the same couple of basic…
I've asked the same couple of basic questions for 2 emails and they have not been answered and this is not acceptable. This doesn't give me confidence in the company.
Response from ShelterLogicApr 16, 2026
Hi Chiroken, We’re sorry to hear about your frustration. Customer satisfaction is very important to us, and we would be happy to assist with your questions. Our customer service team is available by phone seven days a week at 1‑800‑560‑8383, and they’ll be glad to help you with your request. We look forward to assisting you! Best, The ShelterLogic Team!
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Rudy
Apr 16, 2026
Great Customer Service
I have bought a tent and a couple sets of walls/doors from Shelter Logic with Anthony helping me out every time. Anthony was great to work with, when we had a storm come through and ruin a new set of doors he sent us out a replacement set for free. I will definitely be reaching back out to Anthony when I need a new tent.
Response from ShelterLogicApr 16, 2026
Hi Rudy, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team!
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James D.
Apr 16, 2026
Your response and delivery
Your response and delivery, but the material is defecient as to sturdyness. In the process of assembling the building, we had 40+ MPH winds, which destroyed the frame. Fortunately, my insurance is working for me at my loss.
Response from ShelterLogicApr 16, 2026
Hi James, We are very sorry to hear about this! Customer satisfaction is very important to us, and we would be happy to assist with any questions you may have. Our customer service team is available by phone seven days a week at 1‑800‑560‑8383, and they’ll be glad to help you with your request. We look forward to assisting you! Best, The ShelterLogic Team!
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