ShelterLogicReviews of shelterlogic.com

Response from ShelterLogicMay 12, 2026

Hi Dennis, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Laura B for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team.

Response from ShelterLogicMay 9, 2026

Bonjour Yvon, Nous sommes ravis de constater qu'un membre de notre équipe a pu résoudre votre problème rapidement et efficacement. Nous ne manquerons pas de féliciter Kelly pour ses efforts et tenons à vous remercier d'avoir pris le temps de partager cette expérience, ainsi que d'avoir choisi ShelterLogic ! Bien cordialement, L'équipe ShelterLogic

Response from ShelterLogicMay 9, 2026

Hi Dion, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Lynn for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team.

Response from ShelterLogicMay 9, 2026

Hi Chris, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Kelly for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team.

Response from ShelterLogicMay 9, 2026

Hi Danny, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team.

Response from ShelterLogicMay 7, 2026

Hi Emily, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration this situation has caused and understand how disappointing it is when a product does not meet expectations. We’d like to clarify a few important points regarding our sheds and warranty. Our warranty is designed to cover defective parts or manufacturing issues, but it does not extend to acts of nature, including extreme weather events or snow load–related damage. The Driftwood Series shed you referenced is not live load–rated, which is clearly indicated in the product documentation and installation guidelines. For this reason, we advise customers to securely anchor the shed using anchoring systems appropriate for their terrain and to promptly remove snow accumulation from the roof to prevent structural stress. We also recognize that climate conditions vary significantly by region. While many customers successfully use this model across Canada when installed and maintained according to guidelines, we do offer live load–rated models that are specifically designed for areas with heavier snow loads for customers seeking that level of protection. Regarding the resolution offered, our team provided a discount toward a replacement as a goodwill gesture, despite the damage falling outside warranty coverage. While we regret that this was not the outcome you hoped for, it was extended in an effort to assist under the circumstances. We value all customer feedback, and we continuously work with our retail partners to ensure product specifications and suitability information is transparent, so customers can make informed decisions. If you’d like to discuss alternative models or have additional questions, our customer care team remains available to help. For Arrow Storage Product inquiries, please call 1-800-851-1085 Best, The ShelterLogic Team,

Response from ShelterLogicMay 5, 2026

Hi Debbie, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, The ShelterLogic Team.

Response from ShelterLogicMay 4, 2026

Hi Dan, We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can. https://www.shelterlogic.com/registration-and-warranties#submit-a-warranty-claim We are looking forward to assisting you!