ShelterLogic Reviews | Read Customer Reviews of shelterlogic.com

ShelterLogic Reviews | Read Customer Reviews of shelterlogic.com

ShelterLogic reviews

482 approved reviews, newest moderated first

Melvin J.
Jun 3, 2026
Excellent
received fast & prompt service
Response from ShelterLogicJun 4, 2026
Hi Melvin, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, The ShelterLogic Team.
Report
Bruce L.
Jun 3, 2026
Excellent customer service
Quick to answer telephone, Kawtar was polite, and found a solution quickly, and helped me make a warranty claim. Replacement parts were shipped quickly. Shoudl arrive any day Exceeded expectations
Response from ShelterLogicJun 3, 2026
Hi Bruce, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Best, The ShelterLogic Team!
Report
N.H.
May 30, 2026
Customer service rep, Kelly G.
Kelly G., a customer service rep. went above and beyond and found me the pieces that I needed replacing for my gazebo. She was respectful, patient and very motivated to help me. Excellent customer service! Thank you Kelly
Response from ShelterLogicJun 1, 2026
Hi N.H, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Kelly for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team!
Report
Sail Training F.
May 27, 2026
True professional
Great call. Knowledgable, polite, took the time to understand and double checked everything was in order. A great example of an individual caring about the customer and how they could help.
Response from ShelterLogicMay 27, 2026
Hi there, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Report
Peter L.
May 26, 2026
Kelly was the kindest and most…
Kelly was the kindest and most pleasurable customer service representative to speak with. She was prompt and friendly. I was able to get the assistance I needed quickly. My ticket number was 271954593.
Response from ShelterLogicMay 27, 2026
Hi Peter, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Report
Conrad
May 26, 2026
Exceptional customer service
I called to help out through an order I was setting up online. I ended speaking to Laura. Laura was extremely helpful, she really knew her products and provided exceptional service. Highly recommend.
Response from ShelterLogicMay 26, 2026
Hi Conrad, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Laura for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team!
Report
Dominic T.
May 26, 2026
Service apres vente exceptionnelle
Service apres vente exceptionnelle. Personnels très cordiales et compréhensifs. Je n'hésiterai pas a faire confiance à nouveau avec cette compagnie. Merci a cette belle équipe
Response from ShelterLogicMay 26, 2026
Dominic, Merci beaucoup d'avoir pris le temps de nous laisser une note de 5 étoiles — c'est très apprécié !
Report
Ronald A.
May 24, 2026
lynn is extremely helpful and kind
lynn is extremely helpful and kind
Response from ShelterLogicMay 25, 2026
Hi Ronald, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Report