ShelterLogicReviews of shelterlogic.com

Two days earlier I submitted a review on Shelter Logic and I promised a follow up on my customer service experience. Here it is. So I received an email saying my case was closed. Then S.L. read my earlier review and asked for an inventory of damaged parts to replace saying that when their units “have an accident” usually many of the poles are not damaged. I asked if my case was opened again. L.S. stated they began expediting my case and upon further review discovered “this has been determined to be an Act of Nature (snow) and the warranty is not approved as the unit you purchased is not wind or snow rated.” I was offered a 30% discount off a new unit. So to sum up all the communications, I was offered a new cover, was told my case was closed, then told the case was reopened to replace poles, and finally told that they, their employees, didn’t know that my warranty did not cover snow damage but I could buy a discounted replacement. So beware. Those Shelter Logic garages have collapsed as they acknowledged to me. Mine did. Make sure you read the warranty if you buy one.

We bought a Sojag pergola from Lowes, and it came fast, but didn't have the hardware to put it together. After calling Lowes they told us to bring it back after they contacted the vendor who didn't respond, and a week goes by. Lowes told us to return it, all 104 lbs of it. We wanted the pergola so we contacted Shelter Logic ourselves and asked for the hardware, probably one bag with everything in it. (Shelter Logic own Sojag we found out). Shelter Logic offered to send the hardware, stating they would email when it was on it's way, a week later we called back and no one knew what we were talking about, so again they said they would send it out, lacking confidence we also contacted the parts department and requested replacement parts, they promised to send them out. Another week goes by, and we contacted them again with no reply this time, and another week goes by. So a month later we are sitting here with a useless pergola and the option of renting a truck at our expense and recruiting young men to bring it back to Lowes. They want it back in the original packaging which was pretty battered when we got it, I will take back the pergola and what remains of the box and never buy from Lowes, or Shelter Logic again. We could have built one faster and been enjoying it for weeks now.

Danny m'a fourni un 'excellent service lors de ma réclamation pour un problème avec le Gazebo Roma. J'ai eu un crédit sur le Montessera et espère etre aussi satisfaite de ce gazebo que je l'ai été des trois autres gazebos que j'ai acheté par le passé. Merci de ta patience et de ta compréhension.

Laura Brochard was very helpful to me ordering a replacement cover. Very knowledgeable and professional. Your company is fortunate to have her on board.

Remise un peu trop facile à pocher mais par contre le service après vente est un peu long mais mon contact était Martine galant très pro. Pour l instant j attend un dévié pour mes pièce endomage par mon déneiger.

Bill Cluff was knowledgeable and helpful. Softspoken and supportive of this first time gazebo, person very much appreciated.

I had an excellent experience with their customer service regarding installations instructions. I needed exact dimensions for my installation and they sent them immediately. Very responsive and polite.

I am very happy that I bought from shelter logic i had a problem with the cover it had two holes near the top of the cover I call the. wonderful people at customer service and received a reply within a few hours about the replacement cover that will be sent. thank you