ShelterLogic Reviews | Read Customer Reviews of shelterlogic.com

ShelterLogic Reviews | Read Customer Reviews of shelterlogic.com

ShelterLogic reviews

482 approved reviews, newest moderated first

Dennis S.
Oct 29, 2025
Order shipped on-time… Excellent Customer Service
My sales rep shipped my order on-time as promised. Unfortunately, the Shipper lost the shipment. Even though it was not ShelterLogic's error Alexa Reynolds in ShelterLogic Customer Service went above and beyond in making it right. I felt valued as a customer and will gladly order from them again with confidence.
Response from ShelterLogicOct 29, 2025
Hi Dennis, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
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C.
Jul 18, 2025
BAD PRODUCT, BAD CUSTOMER SERVICE ……..But finally found a solution
Stay away from the Shelterlogic 'garage in a box' product. The frame is ok, but the tarp is pure rubbish. I had to buy two tarps within a period of less than 3 years. Customer service rejected my warranty request. Their feedback was : '….this is our standard temporary fabric with a limited 1 year warranty' So the tarp that comes with the shelter in the box is 'temporary' This is nowhere mentioned, misleading you as a customer. In this way Shelterlogic tries to stay competitive from a pricing perspective. Buy another product is my advice. Update 30.07.2025 : Shelterlogic reviewed my warranty request and decided to honor it and they did send me a new basic tarp.
Response from ShelterLogicJul 18, 2025
Hi T. Thank you for sharing your experience. I'm sorry to hear about the frustration with the cover and warranty process. The Garage-in-a-Box does include a standard 1-year limited warranty, but we understand how disappointing it can be if the cover doesn't last as long as expected. We’d like the chance to look further into your case and see if there’s anything we can do to help. Please give us a call at 1-800-560-8383, and our team will be happy to review the details with you directly. Your feedback is important, and we want to make it right if we can. We are looking forward to assisting you! The ShelterLogic Team.
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Richard B.
Jul 8, 2025
Alexa Reynold was Great!
Alexa Reynold was excellent. She was thorough and made sure I was ordering the correct replacement parts for my Rio beach cart. She was pleasant and professional. I asked her for the survey form because I wanted to make certain I could recognize how great she was (and is).
Response from ShelterLogicJul 9, 2025
Hi Richard, Thank you so much for sharing your positive experience with Alexa Reynold! We're delighted to hear she was thorough, pleasant, and professional while helping you order the correct replacement parts for your Rio beach cart. We really appreciate you wanting to recognize her outstanding service, it means a lot to our team. Alexa will be thrilled to know her efforts made such a great impression! Thanks again for your feedback, and please let us know if we can assist you further. Best regards, Team ShelterLogic
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Matthew S.
Jul 8, 2025
Anthony went the "extra mile"
Anthony went the "extra mile" to solve my problem and produce a very satisfying resolution! Within 24 hours after contacting him, he researched my product and found the right tires for my Rio Wonder Wheeler Ultra beach cart. He contacted me and we were able to order the correct tires and at a very reasonable price. He was polite, professional and focused on solving my problem and he followed up all within 24 hours. A first rate customer service guy you should be proud of
Response from ShelterLogicJul 9, 2025
Hi Matthew, Thank you so much for your kind words! We’re thrilled to hear that Anthony was able to go the extra mile and provide you with quick, professional, and effective service. We’re proud to have him on our team and grateful that he could help you find the right tires for your Rio Wonder Wheeler Ultra beach cart. Your satisfaction means a lot to us, and we’re always here to support you with anything you need. Thanks again for taking the time to share your experience! Best regards, Team RIO
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Kathryn W.
Jul 7, 2025
Amazing
Very easy to communicate with and went above and beyond to help fix the problem.
Response from ShelterLogicJul 8, 2025
Hi Kathryn, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, The ShelterLogic Team.
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Will W.
Jul 2, 2025
Friendly and prompt service
Friendly and prompt service. I f elt like they were passionate about solving the problem.
Response from ShelterLogicJul 3, 2025
Hi Will, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
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Michael S.
Jun 13, 2025
It's logical to go with shelter logic.Your service was customer driven.
Your service was customer driven. Time is sensitive, meaning you considered the customer time to be valuable.. Thoughtful and compassionate.
Response from ShelterLogicJun 16, 2025
Hi Michael, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
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Greg J.
Jun 11, 2025
I received 1 wrong part in a kit
I received 1 wrong part in a kit. There was no hassel. Had to send a pic of the receipt and the wrong part # and they are sending me another kit.
Response from ShelterLogicJun 12, 2025
Hi Greg, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team
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