ShelterLogicOur brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Aries J.
Thanks for everything. She was very helpful knowledgeable and I appreciate all the support Very good Customer Service
Response from ShelterLogicApr 6, 2026
Hi Aries, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Customer
Needed a pin for my Rio hammock chair and they responded immediately! TWO pins are on their way! Very pleased.
Response from ShelterLogicApr 6, 2026
Hi there, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Steve G.
I am a stickler for best price but we have some urgency so I priced ya'll out vs an alternative and I liked your set up better. My boss and Laura had talked about a certain unit and I really needed it at a lower price point. Well went to close on that and THEN boss has me verify the dimensions. So then its a whole new product line etc and they took my special 12.5% away. That was IMPORTANT TO US TO MAKE THE DEAL. Then there was shipping. She went the extra mile to meet my need of a lower price, even to cause the director to send a mass email. Then when there was no leeway from the supervisor on the product price, she at least helped me get the shipping down. Acknowledge her going the extra mile and it leading to us still doing business with ya'll. And then empower your reps to make deals when possible.
Response from ShelterLogicApr 6, 2026
Hi Steve, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Laura for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team.
Ronnie M.
Kelly.G was super nice and outstanding. She will go above and beyond to get you the helpyou need. She would get a 100 plus star rating if I could give it.
Response from ShelterLogicApr 2, 2026
Hi Ronnie, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, The ShelterLogic Team!
Mortgage T.
Hi, my fairly new sojag gazebo that I purchased from Walmart was damaged last winter due to extreme wind and snowfall. Walmart would not help and said that I was just a little over the warranty period. I contacted Sojag and I’m glad I did; Kelly G was so helpful, kind and considerate. She understood my situation and genuinely wanted to help me with my problem. She was extremely patient with me and was able to get me the replacement parts I needed. Thanks again Kelly; you are awesome.
Response from ShelterLogicApr 2, 2026
Hi there, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Carlos C.
Service was “EXCELLENT” .Answered phone promptly. The young Lady that was taking my order was very knowledgeable, very friendly. Keep up the great service. Thank You Very My, Sincerely, Carlos Cortez
Response from ShelterLogicMar 31, 2026
Hi Carlos, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Unhappy
I am happy to report that Shelter Logic not only heard my position, but went above and beyond my expectations. This is something I’m not used to in customer service. Way to go guys!
Response from ShelterLogicMar 31, 2026
Hi there, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Sherian P.
I submitted a warranty claim and my response time was quick. I thank you for your time and consideration.
Response from ShelterLogicMar 31, 2026
Hi Sherian, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
