ShellyReviews of shelly.com

Super Service Besser gehts nicht

Support-Service Ticket 300963 Vorgang Vorbildlich abgeschlossen, Perfekt Mein Shelly 1GEN4 ist leider nicht mehr Betriebsbereit, außer Funktion. Mir wurde sehr schnell geholfen. Das Ticketsystem ist leicht verständlich und es wird zeitnah reagiert (10 Points) Lieben Dank für den Service und ...... ...... immer wieder Shelly Hans-Peter Kleifges

Avevo un problema con un sensore Shelly Blu Motion che non funzionava correttamente. Ho contattato Il servizio di assistenza che mi ha risposto in brevissimo tempo e, nonostante avessi acquistato il prodotto da un venditore terzo (Amazon), mi ha rilasciato un codice vaucher completo di spedizione gratuita per un nuovo sensore. Sono rimasto molto soddisfatto. Complimenti davvero!

I would like to express my sincere gratitude to the Shelly Support Team for their quick and professional assistance. After I contacted them regarding an issue with several Shelly devices that suddenly appeared offline in the app, I received a very clear and helpful response with specific troubleshooting steps. The team explained how to check whether the devices are still accessible locally via IP address, which would indicate that they are connected to the network but only missing the connection to the server. I also really appreciate their responsible approach regarding the bulb issue. They offered a warranty replacement if the problem is confirmed, which shows that Shelly truly cares about its customers and stands behind its products. The communication was polite, precise, and focused on finding a real solution. I am very satisfied with Shelly’s support and I truly appreciate their professional attitude toward customers.

Had problems with smart lights installed by a plumber in my new bathroom. Couldn't program the switch to control them. The AI response from Shelly help desk was no help but once a person looked at it they saw the problem in my set-up - all fixed rapidly

Je suis agréablement surpris de la réactivité du service. Ils ont été à l’écoute et leurs conseils m’a permis de trouver la solution à mon problème.

Super Kundenservice. Sehr kulant und hilfreich!

I was planing to buy item from the worth 2500 pounds but I was like because I try a small order first. I bought the first order for 382 pounds, on the website it says that VAT is included. When invoicing, they gave me the price including VAT and in the VAT section they put 0 and now I have received a letter from the DHL worker saying that I have to pay VAT. Very disappointed with this practice, I did not expect a company that promotes itself so much to do something like this. You can see below how it specifies VAT included