Victoria L.
No customer service
I ordered a lovely ring from this site on 12/26 for a birthday on 1/11 figuring this would be plenty of time. I started reaching out to the company on the 7th through every means without response. Left a 1 star review on this site and received the response below. I replied to the response and still did not get any info. On 1/14 I finally contacted my bank to reverse charges and planned on purchasing a different gift. The company finally contacted me, upset that I had contacted my bank and claimed that they had contacted me with all my information, which they had not. I ended up receiving the ring today 1/16 and I have to say that it is absolutely gorgeous. I have contacted my bank and opted to change my review. It was stressful not being able to contact the company but I have absolutely no complaints about the product.
Response from SevenesyJan 9, 2025
Hello, I'm truly sorry to hear about the frustration you've experienced with your recent order for your special event 🤍 Providing excellent customer service is our top priority, and we regret any inconvenience this situation may have caused. Please respond to this request on Trustpilot with your order number so we can contact you directly and resolve this to meet your needs. With love, Sevenesy.



