SevenesyReviews of sevenesy.com

Response from SevenesyJan 5, 2025

Your order arrived before Christmas, and delivery was confirmed on the day before Christmas. We’re sorry for any delays caused by shipping couriers during this busiest time of the year. As an apology, we would like to offer you a gift card. Please email us at 💌 [email protected] to claim it. With love, Sevenesy.

Response from SevenesyDec 20, 2024

Hello, Thank you for your feedback. We understand that delays caused by the shipping courier can be frustrating, especially during the busiest time of the year. Our customer service team has already responded to your request. Please allow 24-48 hours for our team to reply next time. We kindly ask for your patience as they are doing their best to assist you as quickly as possible. If there are any further delays with DHL or the courier, our team will take the necessary steps to ensure you receive a refund or a reshipment. We look forward to you receiving your items as soon as possible. With love, Sevenesy.

Response from SevenesyJan 5, 2025

We’re very sorry to hear about this and completely understand your frustration. Our order preparation time is usually 1-3 days, so a delay of 2 weeks would only happen if there’s an issue. To assist you further, we’ll need your order number. Please email us at 💌 [email protected] so we can check on this and resolve it for you as quickly as possible. With love, Sevenesy.

Response from SevenesyJan 5, 2025

Your order arrived before Christmas, and we understand there were delays, but it still arrived in time as you wanted. Delays can happen during this period because shipping couriers handle a large number of packages, especially during Christmas. We’re sorry for any inconvenience caused. Should you need any help, we’re happy to assist you. With love, Sevenesy

Response from SevenesyJan 26, 2025

Dear Libby, Thank you for your feedback. We’re glad we could assist you with the refund because your address was unsuccessful for delivery. For future assistance, please reach out to your personal advisor. With love, Sevenesy.

Response from SevenesyJan 26, 2025

Dear Panagioths, Thank you for your feedback. We’re glad we could connect and assist you with the shipping delay by the courier. For future inquiries, we recommend reaching out through our website by using the contact form for the fastest response. With love, Sevenesy.