Cseh S.
A lot of delay and lack of support
I ordered a ring ( order number 13027) at the 8th of march. The website said it will arrive in 2-3 days so i tought i suprise my girlfriend with a ring for our 4 year anniversary. After 5 days the ring didn't came. The support only wrote me a generated message to say it is the customs. Then why they say in the website the shipping is 2-3 days??? Im glad i didn't paid for express shipping too. I hope the Ring arrives in time at this week..
Response from SevenesyMar 14, 2025
Dear Cseh, We understand your frustration, but we want to clarify how our shipping times work. Our website states that shipping takes 2-3 “working days”, which does not include weekends. Every order requires 1-2 business days to be prepared before it is shipped. Since you ordered on March 8th (a Saturday), your order was processed on the next working day, which was Monday. After preparing your order, shipping takes 2-3 working days. However, once the package is in your country, customs may check shipments, which can cause an small delay. This is a standard procedure for international orders. We completely understand that you wanted the ring for your anniversary, and we truly hope it arrives in time. With love, Sevenesy.



