SevenesyReviews of sevenesy.com

Response from SevenesyJan 5, 2025

Thank you for your feedback. We’re very sorry for the delay and understand how frustrating this is. Shipping delays can happen during busy periods, and we truly apologize for the inconvenience caused. To apologize, we would like to offer you a gift card. Please email us at 💌 [email protected] to claim it. With love, Sevenesy.

Response from SevenesyNov 17, 2024

Hi TZ, Your order didn’t arrive because you entered the wrong address without a house number and postal code. We refunded your payment on 3 November at 14:56 CET after DHL returned the package to us due the incorrect address. You didn’t receive our email because your inbox storage was full. Your personal advisor on WhatsApp only gives advice, did not block you, and told you to email us for help. We’re surprised why you left a review with incorrect information, but we hope everything is good now. If you need further assistance, we’re more than happy to help. With love, Sevenesy

Response from SevenesyNov 24, 2024

Dear Gemma, We are very sorry for the trouble with your order during our busy time. There was a mistake with your order, and we truly apologize for this. I’m happy to let you know that our team refunded your full payment on 8 November. We are sorry this was not the experience we aim to give our customers, but we are glad your order has been refunded. If you need anything else, please let us know. We’re here to help. With love, Sevenesy