Servbank Reviews | Read Customer Reviews of servbank.com

Servbank Reviews | Read Customer Reviews of servbank.com

Servbank reviews

300 approved reviews, newest moderated first

Carol
Sep 11, 2024
Update sep 25: Issue resolved after I posted on trustpilot and filed a claim with BBB. I’m glad these services exist for consumers. Servbank contacted within a few days after review/complaint filed
Will not resolve a simple issue. We pay our homeowners insurance directly and they will not remove from our monthly mortgage payment. I’ve been calling them and providing information for 4 months. They outsource their Customer Service (outside the US) and theres no way to escalate the issue. No corporate headquarters, nobody to discuss with. I just get the same scripted response on the phone.
Response from ServbankOct 22, 2024
Hello Carol, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is [email protected]. I look forward to working with you.
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David J I.
Aug 31, 2024
Eric THE rep.
Eric the rep, listened to what I needed and clarified several questions. Thanks Eric
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Carol O.
Aug 30, 2024
The ease of being able to contact a…Pay out
The ease of being able to contact a real person and easily understood, very helpful, thank you
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Sandy H.
Aug 30, 2024
Our Rep
Our Rep, Kay did a was friendly, well trained and did a great job! Thank you
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Maria M.
Aug 29, 2024
Steven at ServBank is the BEST
I talked with Steven, today. And he went over all my payment history since I had been behind a month. He helped find the extra Money that was sent to the principal oof the loan. OMG HOW HAPPY WE ARE!! Only have to pay a lot less for September due to extra payment. I was lost making that extra payment but Steven went above and beyond to see where that mistake had been and found it. Totally sorry for the bad review before, I was just so furious. But ServBank employee Steven, YOU ARE THE BEST!! I will refer you to anyone who asks. Thank you once again ServBank for finding that little miss stake that let us breathe again. Joe and Maria Martinez
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West J.
Aug 27, 2024
by far this is the worst mortgage…
by far this is the worst mortgage company on the planet. Unauthorized charges withdrawn from my account . Money owed never received. Terrible customer service. Just a all around terrible experience.
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Erin
Aug 27, 2024
Surprisingly very easy to deal with
Surprisingly very easy to deal with. Ran was knowledgeable and patient as I asked my many questions setting up my new account when my mortgage was sold. Very pleased
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Barbie M.
Aug 25, 2024
The app to pay your mortgage is the…
The app to pay your mortgage is the absolute worst and most frustrating experience I have had with any app out there. Every single month when I go to log in I have issues! I consistently get wrong username or password. I have literally screenshot my login info and used it the next month and that next month comes and I get the exact same issues. I’m over it! The app N reds to allow for saving login (even though it says it has it the do not save it) or allow customers to use face recognition. Please fix this!!! I’m sure nobody else is going to pay my mortgage for me!!! Please get it right!!
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