ServbankReviews of servbank.com

It was difficult. The operator talked really fast and they had a dialect that was not understandable so several times I asked to repeat and it became frustrating. Besides, the music was awful prior to it so it wasn’t a good set up from the beginning.

Called on 10/14/25 for payoff based on more than 30 days out. Expect to be approximate due to insurance and taxes. Cannot do online as only allows you to do 30 days in advance. When called rep automatically told me can only do 30 days in advance. When I questioned and said that doesn't sound right, she said would check. Came back on the line and said it would be done and emailed to me in 3-5 business days. Have not received a response yet.

ServBank has had trouble at every step once the purchased my mortgage. They had trouble receiving paid funds from my prior lender, they take in excess of 15 days to process a payment, they had trouble working with my insurance provider. They have been a nightmare to work with.

Would be nice if able to set up autopay right away. I also got letters and e-mails and phone calls about the transfer but when I called back (8+ prompts for me when I returned a call), was told the loan was not yet transferred and so no way to pay or set up payments. I’m still not able to set up autopay days later (says waiting for payment made days ago to process).

I called in to ask questions regarding my escrow account. I received a statement that told me to call in with questions. The man I spoke with was so rude, condescending, and offensive that I wasn’t able to get an answer to my question. I miss my previous mortgage company more and more.