ServbankReviews of servbank.com

This loan was paid on time in September. They then REFUNDED my loan payment and charged me a late fee. I have spent a total of 2 hours on the phone with their representatives (who are always polite) with promises of this being taken care of and the late fee still has not been removed and there has not been any follow up. I have been paying this home loan for over 7 years every month on time without difficulty and now this is the second time this has happened. I expect more from my mortgage company. Please please please follow up. Also, your AI answering system is frustrating and impersonal. It honestly makes me sad that so many companies are moving to this type of customer service. There will never be a comparison to a real person.

The agent helps me step by step to set up the account. She is helpful and knowledgeable with all the informations.

I was Informed by Servbank to take names out of a previous review so I was emailed to agree or disagree. My review may have been taken down because whenever you speak YOUR TRUTH, it is time to be silenced, so here we go. An additional payment was taken out of my account without my consent. We have had many issues with Servbank Messing up our accounts. Reps, excuse me (some reps) never address issues with a supervisor to call you back. I felt threatened from the wording in a email I was sent telling me to redo my review. As long as I lie and say I am happy with the service, all is well! It is weird how I could not be helped, but, as soon as I spoke how I felt I was reprimanded via email. The CEO would be surprised I would think, if he knew the issues some of us have had to endure. After every review that was not satisfactory, the same AI delivered message apparently from a script was given afterwards. This to me is apparent that everyone solution is in a repetitive script and not from a live person/supervisor in real- time. My time is up! For those of you that experienced good things with Servbank, I salute you. Me and my husband's experience have been different and that alarms me. Signing off! The main event was on August 11, 2026. The calendar below will only allow me to enter 11/ 08/ 2026 instead, not by submission. November is not even here yet. Smh!

I’ve spoken with six or seven different people at Servbank, and they still have not corrected a mistake they made. They added my insurance premium to escrow even though I pay the insurer directly, and now I’m being charged for it.

The person who helped me was very friendly and helpful

ServBank made a mistake in my escrow review that caused my monthly payment to be $300 more than it should have been. Getting it fixed has been challenging and the degree of helpfulness varies with who you get on the phone. Recall- this was a mistake by ServBank, not by me. I have been treated great and also treated like an annoyance. This the middle star rating.

Thanks and greatly appreciated!

they were very helpful and accommodating.. very friendly and experienced.. would refer to family and friends