ServbankReviews of servbank.com

Kay was very helpful in setting up my payment and future payments. I greatly appreciate Servbank and the patience they have had with me and my mortgage. Thank you all!!

Very helpful, friendly and explained everything I needed to know . Helped me understand the next steps to move forward.

I have always trusted Servbank until recently. After hurricane Milton, I applied for assistance 3 times. The reason it was 3 was because each time I was accepted for assistance I received letters stating my mortgage payment was late. I would call Servbank to inquire only to find I was NOT accepted for assistance. 3 calls accepted and 3 calls denied. NOW we have a problem….

ServBank has had trouble at every step once the purchased my mortgage. They had trouble receiving paid funds from my prior lender, they take in excess of 15 days to process a payment, they had trouble working with my insurance provider. They have been a nightmare to work with.

I was disappointed in Servbank in the beginning. I started in April '24 with an application to assume another loan. Didn't get closed until Sept. '24. It seemed disorganized in the departments and their paperwork. Constantly having to give same information that was given at an earlier time. However, in the end I had a great person who helped me set up my account to be able to make my house payments. He was very patient, encouraging, and helpful in me getting my monthly payment setup. Thank you so much Markie.

Spoke with a friendly, knowledgeable representative who took care of my problem quickly.

Very easy process. Spoke to a knowledgeable Representative within two minutes.

Servbank bought my fiances home loan a year ago and have had nothing but problems since. They are always sending certified letters and calling him threatening to take his home unless he makes a payment. Hes been making 2 or 3 full mortgage payments every month and something always happens. They claim they didn't receive it, one time they sent back a money order!! Ive been a witness to him setting up auto pay multiple times and again something ends up happening on their end. Countless times ive listened to and recorded his phone calls with them. They obviously don't communicate amongst each other. By the end of each call it sounds like everything is taken care of but a couple days later, another call with same issues. Hes asked questions and most the time they can't answer them. They trip over their words. There's been several times we asked where they were calling from and they say from an offshore location. Seems like such a scam!!! Its infuriating!! Would be helpful to actually talk to someone within servbank and not offshore. Feels like ground hogs day