ServbankFounded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Servbank (servbank.com) has 300 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Banking & Money · Phoenix, Arizona
Excellent
Banking & Money · PHOENIX, Arizona
Excellent
Banking & Money · Scottsdale, Arizona
Excellent
Banking & Money · Scottsdale, Arizona
Excellent
300 approved reviews, newest moderated first
Jo O.
Not at all pleased by the logical concept of company. Have been charged multiple late fees, unwarranted! Can't find my payments, bill me for not being able to find my payments submitted prior to due date. Being a VETERAN Super disappointed! Sorry you were able buy my loan without my permission. You have some of the WORST customer service. Can not wait to be rid of you.
Rosie
Im not at all happy with the Telephone automated system at all, its a lot like Verizon, ADMV, T-Mobile, and so on! I think they got the message that its not working to get the mortgage holders to the right party at Servbank. we have no choice but to deal with them. I got my problem squared away with my rep and had my payments automatically taken from my account to their money pit! I want a paper trail so this all can be accounted for! unlike some politicians we all know.
Virginia C.
Servbank recently purchased my 30 yr mortgage from another provider. Servbank is horrible. Payments are processed in Dallas. Their Phoenix location is their collections group. They're not even working together on the same computer system. When your payment clears your bank on the 3rd of each month, the Phoenix group can't even see that. You have until the 15th of every month to pay. The uninformed, clueless Collections group starts calling you saying you're behind on the 15th. I've been terrorized for 2 months since Servbank took over my mortgage. My payments have been on time. Servbank is hideous! Two depts, in 2 different states aren't connected and don't even update each other. Plus you need a translator for the interaction. I actually had 1 out of 8 English speaking reps, who spoke English but more importantly actually understood it. Servbank sucks! I keep getting useless Collections calls for no reason. OMG! The unwarranted drama! Servbank is a total nightmare!
Dee M.
She was wonderful and very knowledgeable.
Emilda
Stevan at Servbank assisted me with necessary queries I had for online banking transaction, to pay towards principal, when the site was not taking it, per my computer, also he checked for my new analysis , and further assisted towards my decision accordingly.
Joshua H.
Amazing experience by Kay. Thoughtful and creative in figuring out mortgage solutions as we sell our home. Thanks! Highly recommend.
cari M.
Finally I reached a supervisor by the name of Mary who straightened out my situation. She was kind and informative. I had been hung up on several times with people overseas. I had a supervisor who was supposed to call me back that I called twice and was told he would return my call. He did not. Terrible service with overseas Serbank. However, Mary is a keeper!
Dana H.
I was happy to not be put on hold for God knows how long. .They picked up within one minute, had my account in front of them and got my questions answered quickly.. wow, companies in the US can actually understand what customer service means....